Hybrid Strategic Account Manager, IT MSP

Ntiva; Lombard (IL); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k with company match

Paid time off (PTO)

Life and disability insurance

Job summary

Ntiva is seeking an Account Manager to own client relationships and lead strategic engagements. You will manage a defined book of business, drive technology roadmaps, and ensure renewals and expansions are executed with a client-centric approach.

This hybrid role in the Chicagoland area requires travel to client locations, strong communication with executives, and a focus on proactive, strategic value rather than transactional tasks.

Qualifications

• 2–5 years of client-facing or client services experience.
• Commercial literacy and ability to discuss renewals/pricing.
• Credibility with executive stakeholders; ability to have hard conversations.
• Ability to translate technical detail into business impact.
• Experience working with cross-functional partners outside of direct reporting lines.

Responsibilities

• Own a defined book of business and manage client relationships at the executive level.
• Lead engagement cadences and technology roadmaps for clients.
• Own renewals end-to-end and manage service additions and decommissions.
• Collaborate with solution architects, IT advisor, and service delivery teams.

Skills

Client relationship management

Executive communication

English proficiency

Cross-functional collaboration

Time management

Education

Bachelor’s degree in business/IT/computer science

Tools

ConnectWise

Job description

Ntiva is seeking an Account Manager to own client relationships and lead strategic engagements. You will manage a defined book of business, drive technology roadmaps, and ensure renewals and expansions are executed with a client-centric approach.

This hybrid role in the Chicagoland area requires travel to client locations, strong communication with executives, and a focus on proactive, strategic value rather than transactional tasks.