Strategic IT Account Manager | Hybrid-Remote & Growth

Ntiva Branding; Leawood (KS); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k + match

Life insurance

Disability insurance

Education reimbursement

Employee referral program

PTO and holidays

Job summary

Ntiva is seeking an Account Manager to drive customer satisfaction and growth for a book of accounts. This hybrid-remote role is based in the Overland Park, KS area and requires a valid driver’s license.

You will manage about $2M in annual recurring revenue, lead client meetings on strategy and roadmaps, coordinate with the solution architect team, handle renewals, and onboard new clients. Base pay is $75,000–$85,000 per year plus commission and strong benefits.

Qualifications

• 2-5 years of Client Services/Client facing experience (IT industry preferred).
• Experience with/for a Managed Service Provider (MSP).
• Experience working in a cross-functional team.
• Superior people skills; client service oriented.

Responsibilities

• Manage approximately $2M in yearly recurring revenue.
• Identify and close opportunities to achieve quarterly sales goals.
• Hold meetings with clients to discuss strategy, budgets, and roadmaps for IT direction.
• Communicate new product and service offerings to clients.
• Manage and execute renewals; assess service mix and opportunities to add services.
• On-board new clients with the business development team.
• Collaborate with solution architect team to scope client projects.
• Identify at-risk clients and develop retention strategies.

Skills

Client services

MSP experience

Cross-functional collaboration

Communication

Dealing with pressure

Problem solving

Time management

Education

Bachelor’s degree in CS/IT

Tools

ConnectWise

Job description

Ntiva is seeking an Account Manager to drive customer satisfaction and growth for a book of accounts. This hybrid-remote role is based in the Overland Park, KS area and requires a valid driver’s license.

You will manage about $2M in annual recurring revenue, lead client meetings on strategy and roadmaps, coordinate with the solution architect team, handle renewals, and onboard new clients. Base pay is $75,000–$85,000 per year plus commission and strong benefits.