Strategic Account Manager – IT MSP (Hybrid/Remote)

Ntiva, Inc.; Lombard (IL); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k

PTO + Holidays

Education reimbursement

Employee referral program

Job summary

Ntiva, Inc. is seeking an Account Manager to own the client relationship and drive strategic technology roadmaps for a portfolio of 25–30 clients. You will lead executive-level engagements, conduct service reviews, and ensure renewals and expansions are effectively executed.

The role emphasizes proactive, business-focused communication and cross-functional collaboration to deliver value and reduce reactive work. Hybrid work in the Chicagoland area with travel as needed.

Qualifications

• 2 to 5 years of client-facing or client services experience, preferably in the IT industry, and experience working with or for an IT Managed Service Provider (MSP).
• Commercial literacy: read invoices and contracts, discuss renewals and pricing, and communicate money-related implications effectively.
• Credibility with executive stakeholders and ability to have hard conversations, setting expectations and pushing back constructively.

Responsibilities

• Own a defined book of business, typically $2M to $2.5M ARR across 25–30 clients.
• Lead executive-level relationships with prepared agendas and written follow-ups, and manage escalations discreetly.
• Drive strategy by translating client objectives into 12–24 month technology roadmaps and define renewal/expansion opportunities.

Job description

Ntiva, Inc. is seeking an Account Manager to own the client relationship and drive strategic technology roadmaps for a portfolio of 25–30 clients. You will lead executive-level engagements, conduct service reviews, and ensure renewals and expansions are effectively executed.

The role emphasizes proactive, business-focused communication and cross-functional collaboration to deliver value and reduce reactive work. Hybrid work in the Chicagoland area with travel as needed.