Hybrid Staff Experience Researcher, Enterprise Products

BAM Ventures; San Jose (CA); Hybrid; USD 160,000 - 237,000; Full time

Job summary

PayPal is seeking a Staff Experience Researcher to join the Enterprise Services Experience Research team. You will own research end-to-end across a portfolio of products, partnering with cross‑functional teams to uncover deep insights that shape user‑centered experiences for businesses, marketplaces, and partners.

You’ll lead research roadmaps, frame questions, and drive actionable results in a fast-paced environment, delivering impact that informs product strategy and improves the overall user

Qualifications

• 5+ years of relevant experience in research or a related field.
• Bachelor’s degree or equivalent combination of education and experience.
• Strong mixed-methods research skills and ability to translate insights into action.

Responsibilities

• Develop clear plans and priorities to gather insights and drive data‑driven decisions.
• Perform complex analysis using specialized product knowledge and business expertise.
• Lead cross‑functional projects that enhance user experiences based on research findings.
• Design methodologies including user testing, surveys, and data analysis aligned with business needs.
• Develop and implement research practices to optimize testing and data collection processes.
• Contribute to continuous improvement of research practices and team efficiency.

Skills

5+ years experience

Education

Bachelor’s degree or equivalent

Job description

PayPal is seeking a Staff Experience Researcher to join the Enterprise Services Experience Research team. You will own research end-to-end across a portfolio of products, partnering with cross‑functional teams to uncover deep insights that shape user‑centered experiences for businesses, marketplaces, and partners.

You’ll lead research roadmaps, frame questions, and drive actionable results in a fast-paced environment, delivering impact that informs product strategy and improves the overall user