Staff Experience Researcher — Hybrid, Impactful Insights

PayPal; San Jose (CA); Hybrid; USD 160,000 - 237,000; Full time

Benefits offered by this job

Healthcare coverage

Hybrid work model

Generous PTO

Job summary

PayPal is seeking a Staff Experience Researcher with a mixed-methods background to join our Enterprise Services Experience Research team. You’ll own research end-to-end, framing questions, developing roadmaps, and driving action from your findings across businesses, marketplaces, and partners.

You’ll collaborate with cross-functional partners to design studies, prioritize insights, and deliver data-driven decisions that improve user experiences at scale in a fast-paced environment.

Qualifications

• 5+ years of relevant UX research experience or equivalent.
• Bachelor’s degree in a related field required.
• Experience with mixed-methods research and cross-functional collaboration.

Responsibilities

• Develop clear plans and priorities to gather insights and make data-driven decisions for team performance.
• Perform more-complex analysis using specialized product knowledge and advanced business expertise.
• Lead functional projects that enhance user experiences based on research findings.
• Design methodologies including user testing, surveys and data analysis to understand business needs and trends.
• Develop and implement research methodologies that optimize user testing and data collection processes.
• Contribute to the continuous improvement of research practices and team efficiencies.

Skills

5+ years relevant experience

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Job description

PayPal is seeking a Staff Experience Researcher with a mixed-methods background to join our Enterprise Services Experience Research team. You’ll own research end-to-end, framing questions, developing roadmaps, and driving action from your findings across businesses, marketplaces, and partners.

You’ll collaborate with cross-functional partners to design studies, prioritize insights, and deliver data-driven decisions that improve user experiences at scale in a fast-paced environment.