Staff Experience Researcher

PayPal; San Jose (CA); Hybrid; USD 160,000 - 237,000; Full time

Benefits offered by this job

Healthcare coverage

Hybrid work model

Generous PTO

Job summary

PayPal is seeking a Staff Experience Researcher with a mixed-methods background to join our Enterprise Services Experience Research team. You’ll own research end-to-end, framing questions, developing roadmaps, and driving action from your findings across businesses, marketplaces, and partners.

You’ll collaborate with cross-functional partners to design studies, prioritize insights, and deliver data-driven decisions that improve user experiences at scale in a fast-paced environment.

Qualifications

• 5+ years of relevant UX research experience or equivalent.
• Bachelor’s degree in a related field required.
• Experience with mixed-methods research and cross-functional collaboration.

Responsibilities

• Develop clear plans and priorities to gather insights and make data-driven decisions for team performance.
• Perform more-complex analysis using specialized product knowledge and advanced business expertise.
• Lead functional projects that enhance user experiences based on research findings.
• Design methodologies including user testing, surveys and data analysis to understand business needs and trends.
• Develop and implement research methodologies that optimize user testing and data collection processes.
• Contribute to the continuous improvement of research practices and team efficiencies.

Skills

5+ years relevant experience

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Job description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end‑to‑end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross‑border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross‑border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We’re looking for a Staff Experience Researcher with a mixed-methods background to join our Enterprise Services Experience Research team. As an influential member of the team, you’ll work across a portfolio of products, collaborating with cross‑functional partners to uncover deep insights that shape user‑centered experiences for businesses, marketplaces, and partners. You’ll own research end‑to‑end, from framing questions and developing research roadmaps to driving action from your findings in a collaborative, fast‑paced environment.

Job Description:

Essential Responsibilities:

• Develop clear plans and priorities to gather insights and make data‑driven decisions to meet team performance
• Perform more‑complex analysis using highly specialized product knowledge and advanced business expertise
• Lead functional projects and programs that enhance user experiences based on research findings.
• Design methodologies including user testing, surveys and data analysis understanding of business needs and industry trends
• Develop and implement research methodologies that optimize user testing and data collection processes.
• Contribute to the continuous improvement of research practices and team efficiencies.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Subsidiary:

PayPal

Travel Percent:

0

Visa Sponsorship through PayPal is not available for this position now or any time in the future.

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

New York City, New York: ($159,500.00 - $236,500.00 Annually)

Additional Location(s) | Pay Range:

Chicago, Illinois: ($145,000.00 - $215,050.00 Annually)Austin, Texas: ($145,000.00 - $215,050.00 Annually)San Jose, California: ($159,500.00 - $236,500.00 Annually)Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

For the majority of employees, PayPal’s balanced hybrid work model offers 3 days in the office for effective in‑person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice‑based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do our best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates.