Senior Enterprise Experience Researcher - UX Insights Leader

PayPal; New York (NY); Vor Ort; USD 129.000 - 192.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage

Paid time off

Financial wellbeing

Zusammenfassung

PayPal is seeking an Experience Researcher with a mixed-methods background to join our Enterprise Services Experience Research team. You’ll own research end-to-end, framing questions, building roadmaps, and driving action from findings in a fast-paced, collaborative environment.

You will lead projects and partner across design, product management, and engineering to uncover deep insights for businesses, marketplaces, and partners.

Qualifikationen

• 3+ years relevant experience and a Bachelor's degree.
• Experience with enterprise or mid-market buyers and/or developers.
• Familiarity with a range of research methods including interviews, usability testing, diary studies, ethnography.

Aufgaben

• Own and drive research programs within the assigned product space from start to finish, partnering with stakeholders to ensure insights are acted upon.
• Design, coordinate and execute qualitative and quantitative research projects across various methodologies.
• Balance in-house research with vendor-managed projects, maintaining quality and rigor.
• Present insights concisely to stakeholders and influence product decisions.
• Collaborate with design, product management and engineering to drive alignment and strategy.

Kenntnisse

User research

Data analysis

Cross-functional collaboration

Qualitative research

Quantitative research

Stakeholder management

AI methods

Ausbildung

Bachelor's degree

Jobbeschreibung

PayPal is seeking an Experience Researcher with a mixed-methods background to join our Enterprise Services Experience Research team. You’ll own research end-to-end, framing questions, building roadmaps, and driving action from findings in a fast-paced, collaborative environment.

You will lead projects and partner across design, product management, and engineering to uncover deep insights for businesses, marketplaces, and partners.