Senior Experience Researcher, Enterprise Services

PayPal; Austin (TX); Hybrid; USD 145,000 - 215,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

PayPal in Austin, Texas, seeks a Staff Experience Researcher with a mixed-methods background to join the Enterprise Services Experience Research team. You will own research end-to-end, from framing questions and developing roadmaps to driving action from findings in a fast-paced environment.

In this role you will collaborate with cross-functional partners to uncover deep insights that shape user-centered experiences for businesses, marketplaces, and partners, and you'll lead complex analyses and

Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Experience contributing to research plans and roadmaps.
• Strong analytical and communication skills.

Responsibilities

• Develop clear plans and priorities to gather insights and make data-driven decisions to meet team performance.
• Lead complex analyses using highly specialized product knowledge and advanced business expertise.
• Design methodologies including user testing, surveys and data analysis.
• Develop and implement research methodologies that optimize user testing and data collection processes.
• Contribute to the continuous improvement of research practices and team efficiencies.

Skills

Mixed-methods research

User testing

Data analysis

Roadmapping

Stakeholder collaboration

Education

Bachelor's degree

Job description

PayPal in Austin, Texas, seeks a Staff Experience Researcher with a mixed-methods background to join the Enterprise Services Experience Research team. You will own research end-to-end, from framing questions and developing roadmaps to driving action from findings in a fast-paced environment.

In this role you will collaborate with cross-functional partners to uncover deep insights that shape user-centered experiences for businesses, marketplaces, and partners, and you'll lead complex analyses and