Hybrid Specialty Care Coordinator

True-Rx Management services; Indiana (PA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, Vision, & Dental Insurance

Health Savings Account

Wellness Incentives

401k Matching

Employer-Provided Life Insurance

Flex Time

Hybrid / Fully Remote Work

Paid Time Off

8 Paid Holidays

Job summary

True Rx Health Strategists seeks a Specialty Care Coordinator to support patients and coordinate care across specialty medication programs. You will provide information to patients, pharmacies, and providers, and assist managers with obtaining medications and navigating prior authorizations.

You will collaborate with internal teams and external partners, document interactions in electronic records, and own issues through to resolution. Experience in healthcare or patient services is valued.

Qualifications

• High School graduate; some college preferred or 3+ years in customer service.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office.
• Familiarity with HIPAA rules and patient confidentiality.
• Bilingual Spanish/English is a plus.

Responsibilities

• Provide information to patients, pharmacies, providers, and relevant parties about specialty medication programs, procedures, and benefit designs.
• Assist Specialty Care Managers in guiding patients through medication obtainment, specialty prior authorizations, and resources.
• Navigate various computer programs to retrieve information while assisting patients or team members.
• Collaborate with internal teams and external partners to resolve inquiries and ensure a seamless experience.
• Maintain detailed electronic records of interactions and actions taken.
• Take ownership of patient issues, following requests through to completion.
• Learn and retain benefit plan designs and Pharmacy Benefit Management knowledge.
• Adapt to changing procedures or policies with an open mindset.

Skills

Communication skills

Microsoft Office

Attention to detail

Multitasking & analytics

HIPAA knowledge

Bilingual Spanish/English

Education

High School Diploma (some college preferred)

Job description

True Rx Health Strategists seeks a Specialty Care Coordinator to support patients and coordinate care across specialty medication programs. You will provide information to patients, pharmacies, and providers, and assist managers with obtaining medications and navigating prior authorizations.

You will collaborate with internal teams and external partners, document interactions in electronic records, and own issues through to resolution. Experience in healthcare or patient services is valued.