Specialty Care Coordinator

True Rx Health Strategists; Washington; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Vision, Dental Insurance

401k Matching

Flexible Hybrid/Remote Work

Paid Time Off

Job summary

True Rx Health Strategists in the United States seeks a Specialty Care Coordinator to support patients through specialty medication programs. You will deliver patient-centric care, coordinate with teams, and assist with prior authorizations and access.

The role requires strong communication, HIPAA awareness, and 3+ years in service or care coordination; bilingual Spanish/English is a plus. Flexible hybrid work with 40% in-office and 60% remote, and a comprehensive benefits package is offered.

Qualifications

• High School diploma or equivalent; 3+ years in customer service or care coordination.
• Excellent written and verbal communication; HIPAA compliance.
• Proficiency with Microsoft Office; detail-oriented and organized.

Responsibilities

• Patient-centric support including information to patients, pharmacies, and providers.
• Coordinate with internal teams and external partners to resolve inquiries for a seamless service.
• Maintain detailed electronic records and own patient issues to resolution.

Skills

Patient care

Customer service

Communication skills

HIPAA knowledge

Bilingual Spanish

Education

High School diploma

Tools

Microsoft Office

Job description

• Continuous Improvement:

Join True Rx Health Strategists as a Specialty Care Coordinator!

Are you passionate about patient care and looking to make a real impact in the world of specialty medications? True Rx Health Strategists is seeking dedicated individuals to join our Specialty Care Management team as Specialty Care Coordinators. In this pivotal role, you'll play a vital part in providing empathetic support to patients, collaborating with our team, and ensuring seamless coordination of patient care through our specialty medication programs.

Work in office: 40%; Work from home: 60%

What You'll Do

• Patient-Centric Support:
• Accurately provide information to patients, pharmacies, providers, and relevant parties regarding specialty medication programs, procedures, and benefit plan designs.
• Assist Specialty Care Managers in delivering empathetic and compassionate care, guiding patients through medication obtainment, specialty prior authorizations, and available resources.
• Efficient Coordination:
• Maneuver efficiently through various computer programs to retrieve information while caring for patients or assisting team members.
• Collaborate with internal teams and external partners to resolve patient or client inquiries, ensuring a seamless experience.
• Documentation and Ownership:
• Maintain detailed electronic records of each interaction, documenting actions taken to navigate the specialty medication process.
• Take ownership of patient issues, following requests through to completion and resolving problems in a timely fashion.
• Continuous Improvement:
• Learn and retain benefit plan designs and Pharmacy Benefit Management (PBM) knowledge.
• Adapt easily to constant change, internalizing new procedures or policies with an open and receptive mindset.

What You Bring

• High School graduate (some college preferred) or 3+ years of experience in customer service, patient care, or case management.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Products.
• Detail-oriented with strong organization and prioritization skills.
• Ability to multitask, strong analytical and problem-solving skills.
• Familiarity with current HIPAA rules and regulations to maintain patient confidentiality.
• Bilingual (Spanish/English) skills are a plus.

True Rx Health Strategist Benefits

• Path to Wellness: Health, Vision, & Dental Insurance, Health Savings Account, and Wellness Incentives for a balanced life.
• Financial Fitness: 401k Matching and Employer-Provided Life Insurance to secure your future.
• Work-Life Harmony: Flex Time, Hybrid/Fully Remote Work, Paid Time Off, and 8 Paid Holidays for a well-rounded lifestyle.

Our Story

We’ve been pharmacy innovators since the Wright Brothers took flight. For more than 120 years, we have been innovating pharmacy solutions and taking care of patients. True Rx Health Strategists is led by a fourth generation of pharmacists. We are family-owned and continue to provide caring service for clients and patients. Our team of pharmacists and strategists delivers proven programs that find maximum savings and minimum disruption by creating a benefits plan that fits the unique needs of clients and patients. Learn more about us here.

Our Mission

True Rx Health Strategists cultivates health, integrity, innovation, and care to transcend pharmacy benefit solutions for employers and patients.

Learn more about our remarkable team members.

Our Promise

As a pharmacist-led company, True Rx Health Strategists has an oath to treat members as patients. With our experience as health care providers, we protect companies against waste in health care spending and work hard to improve the health of employees every day. We get to improve lives by treating employees as our patients. Here are a few words from one of those lives.

True Rx Health Strategists hires equally for culture fit and technical skills and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, increasing responsibility, and being around other rock star team members.

True Rx Health Strategists is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.