Patient Care Coordinator

CB Partners, LLC; Overland Park (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

CB Partners, LLC in Overland Park, KS is seeking a Patient Care Coordinator to serve as the primary contact and advocate for patients navigating financial assistance for specialty medications. The role requires coordinating with providers, pharmacies, PBMs, and payers while maintaining thorough CRM documentation in a fast-paced environment.

You will verify eligibility, track applications and shipments, and deliver high-quality customer service in an onsite, full-time setting.

Qualifications

• 2+ years of customer service or healthcare support experience.
• Comfortable with high call volume and multitasking.
• Strong documentation habits and attention to detail.
• Pharmacy technician, insurance verification, prior authorization, or specialty pharmacy background a plus.

Responsibilities

• Verify member eligibility for financial assistance programs.
• Act as the primary contact and advocate for assigned patients.
• Coordinate with providers, pharmacies, PBMs, and payers.
• Document all case activity accurately in a CRM.
• Manage a high volume of active cases and follow-up.
• Track medication shipments and confirm receipt.

Skills

Customer service

Healthcare support

Documentation

Multitasking

Attention to detail

Tools

CRM software

Job description

Patient Care Coordinator — Healthcare Advocacy / Specialty Pharmacy Access

Overland Park, KS | Onsite | Full-Tim

eOur client is a growing healthcare advocacy organization that helps patients access manufacturer-sponsored financial assistance programs for specialty medications. By coordinating between patients, healthcare providers, pharmacies, PBMs, and assistance programs, the organization helps reduce medication costs and improve access to treatment for people who need it most

.We're looking for a Patient Care Coordinator to serve as a primary point of contact and advocate for plan members navigating the financial assistance process. You\'ll verify eligibility, coordinate communication across the healthcare ecosystem, document interactions in a CRM, track applications and medication shipments, and deliver a high standard of customer service in a fast-paced, high-volume environment

.
What You'll

• DoVerify member eligibility for financial assistance progra
• msAct as the primary contact and advocate for assigned patien
• tsCoordinate with providers, pharmacies, PBMs, and paye
• rsDocument all case activity accurately and prompt
• lyManage a high volume of active cases and follow-u
• psTrack medication shipments and confirm recei

pt
What We\'re Looking

• For2+ years of customer service or healthcare support experie
• nceComfortable with high call volume and multitask
• ingStrong documentation habits and attention to det
• ailPharmacy technician, insurance verification, prior authorization, or specialty pharmacy background a p