Rx Benefits Patient Care Specialist

True Rx Health Strategists; Washington; Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health, Vision, Dental Insurance

Health Savings Account

Wellness incentives

401k Matching

Life Insurance

Flex time

Hybrid/Remote options

Paid Time Off

8 Paid Holidays

Job summary

True Rx Health Strategists is seeking a Patient Care Representative to handle inbound calls, assist members with prescription benefit needs, and share accurate information about benefit plans and services.

The role emphasizes detailed playbooks, cross-team collaboration, and a performance-driven culture with ongoing coaching and training opportunities. Hybrid work options are available, with a mix of in-office and remote responsibilities.

Qualifications

• 1+ years of customer service experience.
• Masterful communication skills.
• Detail-oriented with organizational wizardry.
• Proven decision-making ability and multitasking mastery.
• Familiarity with HIPAA rules.
• Data entry and computer wizardry.
• Availability to work flexible hours in an office setting.

Responsibilities

• Handle inbound calls, assist members with prescription benefit needs.
• Provide accurate information on benefit plans and services.
• Maintain a detailed playbook and escalate issues for quick resolutions.
• Collaborate with internal and external partners on inquiries.
• Meet quality, efficiency, and teamwork standards.
• Act as a liaison delivering product/services information and resolving issues with precision.
• Operate in a performance-driven culture with coaching and recognition.
• Pursue training and self-development opportunities.

Skills

Customer service

Communication skills

Detail-oriented

Decision making

Multitasking

HIPAA familiarity

Data entry

Flexible hours

Job description

True Rx Health Strategists is seeking a Patient Care Representative to handle inbound calls, assist members with prescription benefit needs, and share accurate information about benefit plans and services.

The role emphasizes detailed playbooks, cross-team collaboration, and a performance-driven culture with ongoing coaching and training opportunities. Hybrid work options are available, with a mix of in-office and remote responsibilities.