SMB Account Manager

Cognism; London (KY); Hybrid; USD 87,000 - 128,000; Full time

Job summary

Cognism seeks an SMB Account Manager to own and grow a portfolio of SMB customers across onboarding, renewal and expansion. You will lead commercial onboarding, align stakeholders on goals, and drive early time-to-value.

You’ll work with senior stakeholders, align on measurable outcomes, and guide customers from onboarding through renewal and growth. This role requires strong commercial ownership and the ability to operate confidently in a fast-moving environment.

Qualifications

• Proven experience meeting or exceeding revenue targets.
• Background managing an existing book of business.
• Confidence in renewals, expansion strategy, prioritisation, and negotiation.
• Value-led approach with a focus on long-term partnerships and outcomes.
• Highly organised, disciplined, and proactive with strong follow-through.
• Comfortable influencing multiple stakeholders at different levels.

Responsibilities

• Own and grow a portfolio of SMB customers across onboarding, retention, renewal and expansion.
• Lead commercial onboarding by aligning stakeholders on goals, success metrics and value.
• Drive adoption and demonstrate ongoing impact and ROI through structured conversations.
• Manage renewals end-to-end, identify and mitigate risk early, and position renewal as a non-event.
• Identify expansion opportunities based on demonstrated value and clear business outcomes.
• Lead pricing, contracting and negotiations to protect and grow account value.
• Deliver tailored product demonstrations and value storytelling for customer use cases.
• Maintain forecast accuracy in Salesforce with up-to-date pipelines and account data.
• Collaborate cross-functionally with Sales, Customer Success and Enablement to deliver high-quality outcomes.

Skills

Revenue ownership

Account management

Commercial acumen

Customer-centric mindset

Operational rigour

Stakeholder management

Job description

WHO ARE WE

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

UR WORK MODEL

Hybrid: This is a hybrid role, requiring you to work from our London office 2 days per week, with flexibility to work remotely on other days.

YOUR ROLE

As an SMB Account Manager atCognism, you will own and grow a portfolio of customers across the full customer lifecycle. From leading commercial onboarding and driving early time-to-value, through to renewals and expansion, you will act as a trusted advisor to your customers.

You’llwork closely with senior stakeholders, align on measurable outcomes, and guide customers from onboarding through renewal and growth. This role requires strong commercial ownership, customer leadership,aswell as the ability tooperateconfidently in a fast-moving, outcome-driven environment.

YOUR CHALLENGES & OPPORTUNITIES

• Own Customer Relationships - Manage a portfolio of SMB customers across onboarding, retention, renewal, and expansion.
• Lead Commercial Onboarding-Align stakeholders on goals, success metrics, and early value to ensure strong adoption and fast time-to-value.
• Drive Adoption & Value-Run structured, outcome-led customer conversations thatdemonstrateongoing impact and ROI.
• Manage Renewals Proactively-Own renewals end-to-end,identifyingand mitigating risk early and positioning renewal asa non-event.
• Identify Expansion Opportunities-Spot and execute growth opportunities based ondemonstratedvalue and clear business outcomes.
• Lead Commercial Negotiations - Own pricing, contracting, and negotiations.
• Deliver Demos & Value Storytelling-Tailor product demonstrations and messaging to customer use cases and business priorities.
• Maintain Forecast Accuracy-Keep Salesforce forecasts, pipelines, and account dataaccurateand up to date.
• Collaborate Cross-Functionally-Work closely with Sales, Customer Success, and Enablement to deliver consistent, high-quality outcomes.

OUR EXPECTATIONS

• Revenue Ownership & Performance-Proven experience meeting or exceeding revenue targets.
• Account Management Experience-Background managingan existing book of business.
• Strong Commercial Acumen– Confidence in renewals, expansion strategy, prioritisation, and negotiation.
• Customer-Centric Mindset– Value-led approach with a focus on long-term partnerships and outcomes.
• Operational Rigour– Highly organised, disciplined, and proactive with strong follow-through.
• Stakeholder Management– Comfortable influencing and aligning multiple stakeholders atdifferent levels.

WHY COGNISM

At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people whosupport, challenge, and inspire each other every day. If you’re looking for a place where your work trulymakes an impact, you’re in the right spot!

Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.

Here’s what we stand for:

We Own the Outcome Together.
We Deeply Understandour Customers.
We Celebrate Impact Wherever It Comes From.

At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!