Hybrid Service & Teller Associate — Growth & Benefits

Eastern Bank; Watertown (MA); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Total Rewards program

Job summary

EASTERN BANK in Watertown, MA is seeking Service Associates to blend customer service with teller duties in a hybrid role across branch locations.

You will open deposit accounts, process loan applications, close loans, and make referrals while working to grow the customer portfolio and maintain compliance. The role combines platform sales and teller responsibilities onsite or in-hybrid settings.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
• Some banking experience is preferred (e.g., teller or otherwise) is a plus.
• The ability to communicate information and ideas so others will understand.

Responsibilities

• Opens deposit accounts.
• Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.).
• Closes loans for customers for applicable business lines (i.e. consumer lending).
• Makes referrals to other bank business lines and third-party partners.
• Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio.
• Responsible for operational compliance and adherence to policy.
• Handles daily account maintenance and other service issues as necessary.
• Understands and provides support in achieving quarterly sales.

Skills

Sales experience

Customer service

Communication

Multi-tasking

Independence

Technically literate

Education

High school diploma or equivalent

Job description

EASTERN BANK in Watertown, MA is seeking Service Associates to blend customer service with teller duties in a hybrid role across branch locations.

You will open deposit accounts, process loan applications, close loans, and make referrals while working to grow the customer portfolio and maintain compliance. The role combines platform sales and teller responsibilities onsite or in-hybrid settings.