Hybrid Service Parts Specialist - Technical Solutions

Makino,-Inc; Mason (OH); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Onsite cafeteria

Fitness center

3 weeks vacation

1 week personal time

Job summary

Makino, Inc. in Mason, OH is seeking a hybrid Customer Parts Coordinator to support quotes, orders and technical information for service parts. You will research BOMs, read prints, and coordinate with Parts and Service teams to meet customer requirements.

The role requires strong PC skills (SAP, Microsoft Office) and the ability to handle multiple requests with excellent communication. Competitive benefits and 3 weeks vacation offered.

Qualifications

• Minimum of 2-year technical/engineering or business degree.
• Comparable technical work experience will be considered.
• Strong verbal and written communicator.
• Flexibility in work hours.

Responsibilities

• Respond to customer inquiries via phone and email for service part requirements.
• Develop sales quotes and create sale orders for service part requests.
• Research/analyze BOMs, drawings and other technical information to identify the correct parts to meet the customer requirements.
• Identify areas for improvement and participate in continuous improvement activities.
• Work collaboratively with Parts and Service teams to find acceptable solutions for difficult customer issues.
• Coordinate with the Material Control Team, Shipping Department and customer to meet customer parts requirements.
• Ability to manage multiple customer requirements at the same time.

Skills

BOM knowledge

Strong communication

Education

Two-year technical/engineering or business degree

Tools

SAP

Microsoft Office

Job description

Makino, Inc. in Mason, OH is seeking a hybrid Customer Parts Coordinator to support quotes, orders and technical information for service parts. You will research BOMs, read prints, and coordinate with Parts and Service teams to meet customer requirements.

The role requires strong PC skills (SAP, Microsoft Office) and the ability to handle multiple requests with excellent communication. Competitive benefits and 3 weeks vacation offered.