Technical Parts Customer Service Specialist

Hurco-Companie; Indianapolis (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Hurco is seeking a Technical Parts & Customer Support Specialist for our Indianapolis, IN facility. The role focuses on assisting customers and distributors with technical parts inquiries, identifying replacement components, and improving sourcing solutions to ensure accurate and efficient issue resolution.

The ideal candidate combines strong customer service with mechanical aptitude and problem-solving skills, working with Purchasing, Engineering, Technical Support, Service, and suppliers to

Qualifications

• 2+ years of customer service, technical support, parts, purchasing, manufacturing, or related experience.
• Mechanical aptitude and ability to understand technical documentation, schematics, parts breakdowns, and machine components.
• Familiarity with Bills of Materials (BOMs), parts catalogs, or exploded assembly drawings.

Responsibilities

• Serve as a technical resource for customers, distributors, and internal departments regarding machine tool parts and assemblies.
• Research inquiries to identify correct parts and components needed.
• Cross-reference OEM part numbers and supplier information to determine appropriate replacements.
• Maintain accurate parts, supplier, and customer information in company systems.
• Utilize ERP and ticketing systems to track requests and document solutions.

Skills

Customer service

Mechanical aptitude

ERP systems

BOM knowledge

Excel

Communication

Job description

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Technical Parts Customer Service Specialist

Indianapolis, IN, US

6 days ago Requisition ID: 1429

Hurco is looking for a Technical Parts & Customer Support Specialist to join our team at our Indianapolis, Indiana facility. This position plays a key role in supporting customers and distributors with technical parts inquiries, identifying replacement components, developing sourcing solutions, and helping ensure parts-related issues are resolved accurately and efficiently.

The ideal candidate combines strong customer service skills with mechanical aptitude, technical problem-solving ability, and a process-improvement mindset. This position works closely with customers, distributors, Purchasing, Engineering, Technical Support, Service, and suppliers to identify solutions and improve the overall customer experience.

Duties and Responsibilities

• Serve as a technical resource for customers, distributors, and internal departments regarding machine tool parts, components, and assemblies.
• Research customer and distributor inquiries to identify the correct parts, components, and assemblies needed.
• Review mechanical and electrical schematics, exploded assembly drawings, bills of materials, parts catalogs, and technical documentation to identify components.
• Cross-reference OEM part numbers, supplier information, specifications, and available inventory to determine appropriate replacement components.
• Work with Purchasing, Engineering, Technical Support, Service, and vendors to research and resolve technical parts questions.
• Assist customers and distributors in identifying replacement parts and provide accurate technical information.
• Troubleshoot parts-related issues and determine appropriate solutions based on technical documentation and available information.
• Maintain accurate parts, supplier, and customer information within company systems.
• Utilize ERP and ticketing systems to track requests, research information, document solutions, and communicate status.
• Develop, document, and maintain work instructions, SOPs, training materials, and process controls.
• Assist with continuous improvement initiatives within the Parts and Customer Support functions.

Required Qualifications and Skills

• 2+ years of customer service, technical support, parts, purchasing, manufacturing, or related experience.
• Mechanical aptitude and the ability to understand technical documentation, schematics, parts breakdowns, and machine components.
• Familiarity with Bills of Materials (BOMs), parts catalogs, or exploded assembly drawings.
• Experience researching and cross-referencing OEM part numbers, supplier information, and technical specifications.
• Ability to communicate effectively with customers, distributors, vendors, and internal departments.
• Strong organizational skills and attention to detail.
• Strong computer skills, including Microsoft Excel and Outlook. Experience with ERP system preferred, Microsoft Dynamics 365 Finance & Operations a bonus.