Service Parts Specialist

Makino; Mason (OH); Híbrido; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/Dental insurance

Company-paid LTD/STD

Bonus program

Ongoing training

Onsite cafeteria

Fitness center

Vacation and personal time

Resumo da oferta

Makino is seeking a Service Parts Specialist in a hybrid role. You will respond to customer inquiries via phone and email for service parts, prepare quotes, and generate sale orders while researching BOMs and technical drawings to identify the correct parts.

You will collaborate with Parts and Service teams and coordinate with Material Control, Shipping, and customers to meet parts requirements, handling multiple requests concurrently and maintaining high service levels.

Qualificações

• Customer service skills required.
• Proficiency in SAP and Microsoft Office products.
• Knowledge of bills of materials (BOM).
• Ability to read prints and schematics.
• Flexible in work hours.

Responsabilidades

• Respond to customer inquiries via phone and email for service parts.
• Develop sales quotes and create sale orders for service parts.
• Research BOMs, drawings and technical information to identify correct parts.
• Identify areas for improvement and participate in continuous improvement activities.
• Collaborate with Parts and Service teams to resolve customer issues.
• Coordinate with Material Control, Shipping and customers to meet part requirements.
• Manage multiple customer requirements simultaneously.

Conhecimentos

Customer service

PC skills

BOM knowledge

Reading prints/schematics

Flexibility

Verbal & written communication

Formação académica

Technical/engineering/business degree (2-year)

Comparable technical experience

Ferramentas

SAP

Microsoft Office

Descrição da oferta de emprego

SERVICE PARTS SPECIALIST

This position is hybrid and responsible for communicating with internal and external customers via the telephone, email, or written correspondence, for part quotations, orders and technical information. Aids in internal and external part number identification, research and documentation. Manage any other customer issues or concerns that may arise.

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via phone and email for service part requirements.
• Develop sales quotes and create sale orders for service part requests.
• Research/analyze BOMs, drawings and other technical information to identify the correct parts to meet the customer requirements.
• Identify areas for improvement and participate in continuous improvement activities.
• Work collaboratively with Parts and Service teams to find acceptable solutions for difficult customer issues.
• Coordinate with the Material Control Team, Shipping Department and customer to meet customer parts requirements.
• Ability to manage multiple customer requirements at the same time.

QUALIFICATIONS:

• Customer service skills.
• Strong PC skills including SAP and Microsoft Office Products.
• Knowledge and understanding of bills of material.
• Ability to read prints and schematics.
• Flexibility in work hours.
• Strong verbal and written communicator.

EDUCATION and/or EXPERIENCE:

• Minimum of 2-year technical/engineering/or business degree.
• Comparable technical work experience will be considered

We believe that the interests of our company and people are inseparable, and we are committed to developing a diverse team of creative and independent professionals.

Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.

Makino offers competitive pay, generous benefits including medical/dental, 100% company paid LTD/STD, bonus program and ongoing training. We have an onsite cafeteria and fitness center. Start out with 3 weeks vacation and 1 week personal time.

Makino is proud to be an EEO/M/F/Disabled/Vets employer.