Service Parts Specialist

Makino,-Inc; Mason (OH); Hybride; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Onsite cafeteria

Fitness center

3 weeks vacation

1 week personal time

Résumé du poste

Makino, Inc. in Mason, OH is seeking a hybrid Customer Parts Coordinator to support quotes, orders and technical information for service parts. You will research BOMs, read prints, and coordinate with Parts and Service teams to meet customer requirements.

The role requires strong PC skills (SAP, Microsoft Office) and the ability to handle multiple requests with excellent communication. Competitive benefits and 3 weeks vacation offered.

Qualifications

• Minimum of 2-year technical/engineering or business degree.
• Comparable technical work experience will be considered.
• Strong verbal and written communicator.
• Flexibility in work hours.

Responsabilités

• Respond to customer inquiries via phone and email for service part requirements.
• Develop sales quotes and create sale orders for service part requests.
• Research/analyze BOMs, drawings and other technical information to identify the correct parts to meet the customer requirements.
• Identify areas for improvement and participate in continuous improvement activities.
• Work collaboratively with Parts and Service teams to find acceptable solutions for difficult customer issues.
• Coordinate with the Material Control Team, Shipping Department and customer to meet customer parts requirements.
• Ability to manage multiple customer requirements at the same time.

Connaissances

BOM knowledge

Strong communication

Formation

Two-year technical/engineering or business degree

Outils

SAP

Microsoft Office

Description du poste

This position is hybrid and responsible for communicating with internal and external customers via the telephone, email, or written correspondence, for part quotations, orders and technical information. Aids in internal and external part number identification, research and documentation. Manage any other customer issues or concerns that may arise.

DUTIES AND RESPONSIBILITIES

• Respond to customer inquiries via phone and email for service part requirements.
• Develop sales quotes and create sale orders for service part requests.
• Research/analyze BOMs, drawings and other technical information to identify the correct parts to meet the customer requirements.
• Identify areas for improvement and participate in continuous improvement activities.
• Work collaboratively with Parts and Service teams to find acceptable solutions for difficult customer issues.
• Coordinate with the Material Control Team, Shipping Department and customer to meet customer parts requirements.
• Ability to manage multiple customer requirements at the same time.

QUALIFICATIONS

• Strong PC skills including SAP and Microsoft Office Products.
• Knowledge and understanding of bills of material.
• Ability to read prints and schematics.
• Flexibility in work hours.
• Strong verbal and written communicator.

EDUCATION AND/OR EXPERIENCE

• Minimum of 2-year technical/engineering/or business degree.
• Comparable technical work experience will be considered

We believe that the interests of our company and people are inseparable, and we are committed to developing a diverse team of creative and independent professionals.

Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.

Makino offers competitive pay, generous benefits including medical/dental, 100% company paid LTD/STD, bonus program and ongoing training. We have an onsite cafeteria and fitness center. Start out with 3 weeks vacation and 1 week personal time.

Makino is proud to be an EEO/M/F/Disabled/Vetsemployer.