Service Order Specialist

Sungrow Na; Houston (TX); Hybrid; USD 55,000 - 86,000; Full time

Job summary

Sungrow North America is seeking a Service Order Specialist to support the service team with quotes, orders, and CRM maintenance. You will act as the primary liaison between customers and internal departments, ensuring accurate pricing and timely order execution.

Strong Excel and process skills are essential for ongoing improvements. The role requires collaboration with Supply Chain and Accounting to ensure orders are fulfilled and billed correctly, with a focus on superior customer service and

Qualifications

• Can-do attitude with excellent customer support.
• Self-starter with initiative and strong communication.
• Organizational skills and attention to detail.
• Advanced Excel skills and pricing accuracy.
• Experience with CRM tools; SAP C4 Hana a plus.
• Ability to create and implement processes.

Responsibilities

• Support quotes and order execution for Sungrow Service.
• Handle direct customer support and liaison with internal departments.
• Manage CRM tool and oversee Quote-to-Order process.
• Coordinate with Supply Chain and Accounting for timely delivery and billing.
• Develop and implement improved processes; ensure pricing is current.
• Maintain customer relationships and communicate with HQ.

Skills

Advanced Excel

CRM management

Customer-focused

Communication skills

Organizational skills

Attention to detail

Self-starter

Process improvement mindset

Tools

CRM tools

SAP C4 Hana

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Order Specialist

Contractor - Intellipro Clerical Hybrid TX Office, Houston, TX, US

7 days ago Requisition ID: 1295

Salary Range: $55,000.00 To $86,000.00 Annually

About Sungrow:

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.

Job Description:

This position will support Sungrow Service team with quotes and order execution. The position will support customers and the service team on a day-to-day basis, tasks including but not limited to direct customer support, facilitating communication between external customers and internal departments, CRM tool management, service administrative support, oversighting of the entire order process from Quote to execution and to distributing the parts/ service orders to the end user. Most importantly, this position has a customer relationship responsibility.

Furthermore, the position will coordinate communication with other departments, review the current process, develop new processes as needed, and be responsible for their implementation. This position needs to have a strong understanding of Excel, with the ability to keep price lists updated and accurate, work with our overseas teams to ensure updated pricing. The position will be required to work with our Supply chain management team to ensure parts orders are received in a timely manner. Lastly, the position will coordinate with our accounting dept to ensure accurate and timely billing to customers as orders are shipped.

• Can-do attitude and obsession with excellent customer support
• Self-starter,stronginitiativeswithanexcellentcommunicationability
• Organizational skills required
• Attention to detail and ability to execute tasks on-time
• Advanced Excel knowledge
• Experience in solar preferred
• Ability to create processes and procedures
• Excellent communication skills needed for customer-facing and internal-facing interaction
• Logical thinking, resourceful attitude
• Working with HQ to provide CRM management support. CRM tool experience is a must; experience with SAP C4 Hana is a plus

Work Location, Status and Travel:

• Contract role, Hybrid out of Houston, TX preferrable
• Travel 10% possible

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $55,000 - $86,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.