Order Management Specialist

Insight Global; Columbia (MD); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Insight Global is looking for a Service Order Management Specialist in hybrid mode to support an international electronics group in Columbia, MD. This role involves responding to customer inquiries, processing orders, and ensuring excellent customer relations.

The ideal candidate will have at least 1 year of relevant experience in customer service or logistics, strong communication skills, and proficiency with Microsoft Office, SAP, or Salesforce. Join us to provide outstanding service while working collaboratively with the team.

Qualifications

• 1+ years of experience in customer service, logistics, or administrative roles.
• Adaptive and customer-oriented with strong interpersonal skills.
• Experience working independently and as part of a team.

Responsibilities

• Respond to customer inquiries and provide status updates on service orders.
• Process quotes, orders, RMAs, and customer purchase orders.
• Document processes and ensure positive customer relations.

Skills

Customer service experience

Logistics background

Strong communication skills

Microsoft Office expertise

Experience with ERPs or CRMs

Tools

SAP

Salesforce

Job description

Position: Service Order Management Specialist

Location: Columbia, MD (hybrid 3 days onsite)

Duration: 6-month contract (potential for extension or conversion)

Starting Pay: $20/hr

Shift: ~8:00am-5:00pm

Must-haves

• 1+ years of experience in customer service, logistics, or administrative
• Coming from a production environment
• Administrative background
• Very inquisitive personality, work well on a team & independent, adaptable, customer oriented & good verbal & written comm, strong sense of customer service
• Microsoft Office, ERPs or CRMs (SAP or Salesforce ideally) experience

Plusses

• Electronics background
• SAP

Day-to-Day

Insight Global is seeking to hire a Service Order Management Specialist supporting an international electronics group based out of Columbia, MD. This position will work an 8-5 shift Monday through Friday supporting the team out of Columbia, MD. Responsibilities include being customer facing where this position will respond to customer inquiries by researching and utilizing company tools and resources, as well as responding to inquiring about the status of service orders. This role will also be processing quotes, orders, RMAs and customer purchase orders; troubleshoot orders, document processes and work instructions; meet the KPI objectives relevant to the department standards; be able to work in a fast-paced environment; and provide/maintain positive customer relations. We are looking for someone with outstanding oral and written communication skills, has basic computer/Microsoft Office skills, someone that can provide excellent support to the customers, and work very collaboratively internally.