Hybrid-Eligible Order Management Specialist I

MSA - The Safety Company; Pittsfield (NH); Hybrid; USD 40,000 - 60,000; Full time

Job summary

MSA Safety in the United States is seeking a customer service/order processing professional to handle distributor inquiries, quotes, and order validation. You will work with orders, updates, and maintain accurate data while providing timely responses.

The role emphasizes attention to detail, English communication, and the ability to work in a team; hybrid work options may apply based on experience, with a focus on delivering reliable service to customers.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in Customer Service and related tasks.
• Strong English communication and data entry accuracy.
• Ability to work in a team and meet daily entry goals in a fast-paced environment.
• Flexibility for hybrid/on-site work depending on experience.

Responsibilities

• Receive and process orders, inquiries, and quotes from distributors.
• Work with orders received and validate them for manufacturability.
• Review variable data in distributor orders/quotes and process updates.
• Provide customer service support with quotations, calls, and inquiries.
• Assist with changes/updates to orders or quotes as requested by distributors.

Skills

Self-starter

Time management

English fluency

Data entry accuracy

Teamwork

Attention to detail

Education

High school diploma or equivalent

Associates degree (preferred)

Tools

Office 365

CRM

SAP

ABS400

Order management systems

Job description

MSA Safety in the United States is seeking a customer service/order processing professional to handle distributor inquiries, quotes, and order validation. You will work with orders, updates, and maintain accurate data while providing timely responses.

The role emphasizes attention to detail, English communication, and the ability to work in a team; hybrid work options may apply based on experience, with a focus on delivering reliable service to customers.