Hybrid Field Dispatch Coordinator

Quench USA; King of Prussia (PA); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

401(k) match

Life Insurance

Disability

Paid Time Off

Paid company holidays

Parental leave

Career growth opportunities

Professional development

Job summary

Culligan Quench is seeking a Field Service Dispatcher to coordinate technician scheduling for installations, service calls, and maintenance, ensuring SLAs are met. You’ll balance technician availability with customer needs and optimize routes to keep operations efficient.

You will bridge customers and field teams, make real-time decisions, and collaborate with Sales, Service, and Supply Chain. Hybrid role with remote days and office in King of Prussia, PA or Grapevine, TX.

Qualifications

• 2+ years of routing, dispatching, or field service scheduling experience.
• Experience coordinating technician installations or emergency service calls is highly preferred.
• Strong communication skills—professional, clear, and customer-focused.
• Comfortable navigating multiple systems and communication channels (email, phone, chat).
• Highly organized with strong attention to detail and a proactive mindset.
• Ability to work cross-functionally in a fast-paced, service-driven environment.

Responsibilities

• Coordinate technician dispatching and routing for installations, service calls, and repairs.
• Communicate directly with customers to confirm appointment details and scheduling updates.
• Collaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are met.
• Proactively monitor service queues and field activity to meet or exceed SLAs.
• Troubleshoot scheduling conflicts and make real-time decisions to optimize technician routes.
• Escalate service issues when needed and keep internal stakeholders informed.
• Attend daily service huddles and actively support field team planning.
• Accurately document all updates and communications in our service systems.

Skills

Routing

Dispatching

Field scheduling

Communication

Cross-functional

Organizational skills

Tools

Salesforce

Microsoft Office

Excel

Job description

Culligan Quench is seeking a Field Service Dispatcher to coordinate technician scheduling for installations, service calls, and maintenance, ensuring SLAs are met. You’ll balance technician availability with customer needs and optimize routes to keep operations efficient.

You will bridge customers and field teams, make real-time decisions, and collaborate with Sales, Service, and Supply Chain. Hybrid role with remote days and office in King of Prussia, PA or Grapevine, TX.