Industrial Field Service Coordinator – Hybrid Scheduling

Ultimate Staffing; Charlotte (NC); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Job summary

Ultimate Staffing is seeking an experienced Industrial Field Service Coordinator to support field operations in Charlotte, NC. The role handles service requests, schedules technicians, and communicates with customers and internal teams in a hybrid environment.

Key duties include maintaining schedules, preparing pre-service documentation, and tracking progress. Candidates should have 3–5 years in service coordination, strong Excel skills, and the ability to multitask in a fast-paced setting.

Qualifications

• 3-5 years of service coordination or dispatch experience.
• Experience in water treatment, filtration, pumps, industrial machinery, or maintenance services strongly preferred.
• Exceptional communication skills and ability to manage high-volume calls and emails.
• Proven ability to coordinate multiple schedules and keep track of day-of service workflows.
• Strong proficiency in Microsoft Office, especially Excel; comfort with issuing reports that include photos and technician notes.
• Highly organized, detail-oriented, and capable of working independently in a hybrid environment.
• Strong problem-solving skills and the ability to adapt quickly to changing priorities.

Responsibilities

• Serve as the primary point of contact for incoming service requests via phone and email.
• Coordinate and schedule field service appointments, matching customer needs with technician availability.
• Maintain the daily/weekly service schedule, proactively communicating changes or updates to customers and technicians.
• Prepare and distribute all required documentation prior to service start-ups, including reports, pictures, and installation/start-up checklists.
• Monitor ongoing service activities throughout the day to ensure timely completion and resolve any issues that arise.
• Support technicians in the field by providing details, confirming parts/equipment needs, and ensuring successful service delivery.
• Track service progress and follow up on outstanding tasks, reports, and customer confirmations.
• Maintain accurate records of service calls, schedules, documentation, and communication logs.
• Utilize MS Office, especially Excel, to organize service data, generate basic reports, and manage documentation.
• Demonstrate strong multitasking abilities in a fast-paced environment with high call and email volume.

Skills

Communication

Multitasking

Organization

Problem-solving

Independent work

Customer communication

Tools

Microsoft Excel

MS Office

Job description

Ultimate Staffing is seeking an experienced Industrial Field Service Coordinator to support field operations in Charlotte, NC. The role handles service requests, schedules technicians, and communicates with customers and internal teams in a hybrid environment.

Key duties include maintaining schedules, preparing pre-service documentation, and tracking progress. Candidates should have 3–5 years in service coordination, strong Excel skills, and the ability to multitask in a fast-paced setting.