Hybrid IT Service Desk Specialist

bcbsks; Topeka (KS); Hybrid; USD 37,000 - 47,000; Full time

Benefits offered by this job

401(k) plan matching up to 5%

Tuition reimbursement

Health/Vision/Dental insurance

6 weeks parental leave

Job summary

Blue Cross and Blue Shield of Kansas is seeking a Service Desk Specialist to optimize incident resolution and support on-site or hybrid work arrangements. You will handle end-user guidance, incident tickets, and basic hardware/software troubleshooting across LAN environments.

The role requires teamwork, strong communication, and the ability to work evenings or weekends on a rotating schedule. IT knowledge and AD/Azure familiarity are preferred.

Qualifications

• Basic LAN/WAN, PC, printer, and mainframe concepts.
• Proficient with Microsoft Office applications.
• Strong teamwork and communication skills required.

Responsibilities

• Provide Tier 1–2 IT support via phone, chat, and email.
• Manage incident tickets and track resolutions.
• Assist with AD/Azure tasks and desktop hardware setups.
• Maintain IT service documentation and CMDB updates.
• Participate in on-call rotations during evenings/weekends.

Skills

LAN/WAN/PCs/printers

Microsoft Office

Team collaboration

Verbal & written communication

Customer service

Problem solving

Time management

Education

High school diploma or equivalent

HDI-SCA certification

IT-related degree preferred

Job description

Blue Cross and Blue Shield of Kansas is seeking a Service Desk Specialist to optimize incident resolution and support on-site or hybrid work arrangements. You will handle end-user guidance, incident tickets, and basic hardware/software troubleshooting across LAN environments.

The role requires teamwork, strong communication, and the ability to work evenings or weekends on a rotating schedule. IT knowledge and AD/Azure familiarity are preferred.