Hybrid Service Desk & Systems Administrator

TOTAL SOLUTIONS IT INC; Town of Marcy (NY); Hybrid; USD 60,000 - 78,000; Full time

Job summary

Total Solutions IT Inc. is seeking a Systems/Network Administrator to join our Service Desk team in the Mohawk Valley, New York. You will provide direct IT support to clients, manage moderate troubleshooting, and deploy solutions onsite as needed. After a 90-day orientation, hybrid work options may be available.

The role focuses on Active Directory, M365, DNS, Hyper-V, and network devices, with a strong emphasis on documentation and quality service delivery to non-technical users.

Qualifications

• 2+ years of experience in IT support or system/network administration.
• Strong troubleshooting and research skills.
• Ability to explain technical information to non-technical users.

Responsibilities

• Manage Microsoft Active Directory & M365 general administration and troubleshooting.
• Handle Group Policy management including folder redirection and file print shares.
• Configure TCP/IP and DNS in AD domains and public DNS records.

Skills

Troubleshooting

Customer communication

Documentation

Time management

Windows Administration

Tools

Active Directory

Microsoft 365

Group Policy

Hyper-V

DNS / TCP-IP

Job description

Total Solutions IT Inc. is seeking a Systems/Network Administrator to join our Service Desk team in the Mohawk Valley, New York. You will provide direct IT support to clients, manage moderate troubleshooting, and deploy solutions onsite as needed. After a 90-day orientation, hybrid work options may be available.

The role focuses on Active Directory, M365, DNS, Hyper-V, and network devices, with a strong emphasis on documentation and quality service delivery to non-technical users.