Service Desk Systems / Network Administrator

TOTAL SOLUTIONS IT INC; Town of Marcy (NY); Hybrid; USD 60,000 - 78,000; Full time

Job summary

Total Solutions IT Inc. is seeking a Systems/Network Administrator to join our Service Desk team in the Mohawk Valley, New York. You will provide direct IT support to clients, manage moderate troubleshooting, and deploy solutions onsite as needed. After a 90-day orientation, hybrid work options may be available.

The role focuses on Active Directory, M365, DNS, Hyper-V, and network devices, with a strong emphasis on documentation and quality service delivery to non-technical users.

Qualifications

• 2+ years of experience in IT support or system/network administration.
• Strong troubleshooting and research skills.
• Ability to explain technical information to non-technical users.

Responsibilities

• Manage Microsoft Active Directory & M365 general administration and troubleshooting.
• Handle Group Policy management including folder redirection and file print shares.
• Configure TCP/IP and DNS in AD domains and public DNS records.

Skills

Troubleshooting

Customer communication

Documentation

Time management

Windows Administration

Tools

Active Directory

Microsoft 365

Group Policy

Hyper-V

DNS / TCP-IP

Job description

Description

Total Solutions is looking for a Systems/Network Administrator to join our Service Desk department! The ideal candidate will be responsible for providing direct support to our clients and the ability to manage moderate troubleshooting and configurations. Must be able to deliver high quality technical assistance via phone and email. The candidate must follow a written workflow process for incoming support tickets. The candidate may occasionally be required to deploy solutions onsite. Following successful completion of a 90-day orientation, hybrid work options may be available.

Total Solutions is a Managed Service Provider located in New York’s Mohawk Valley. We focus on Making I.T. Easy! Our company is all about continuous improvement and growth. Total Solutions offers our employees a comprehensive benefits package effective immediately upon hire, and opportunities for personal and professional development.

Job Responsibilities:

• Microsoft Active Directory & M365 general management, administration, and troubleshooting
• Group Policy management and troubleshooting; including folder redirection and file print shares
• Configuration of TCP/IP and DNS in Active Directory domains, and public DNS records
• Management of physical servers and Hyper-V virtualized servers
• Migration of software and data to new workstations with Windows and macOS operating systems
• Management of firewalls, switches, and wireless, including VLANs
• Process support requests according to documented workflow processes and standards
• Collaborate with team members to ensure a swift and seamless resolution
• Use our documentation program to search for procedures and meet company standards; note documentation that is out of date or incorrect as our solutions evolve
• Other duties may be added and/or assigned as needed

Requirements

Candidate Requirements:

• Must have driver’s license
• At least 2+ years’ experience (relevant coursework may be considered)
• Strong troubleshooting and research skills
• Ability to communicate technical information, verbal and written to end-users
• Ability to relate to non-technical users
• Ability to prioritize, plan, and meet multiple deadlines in a high-pressure environment