Hybrid Service Delivery Leader (Cloud & ITSM)

General Dynamics Information Technology; Arlington (VA); Hybrid; USD 128,000 - 173,000; Full time

Benefits offered by this job

Medical plan options

401(k) with company match

Paid time off

Job summary

General Dynamics Information Technology (GDIT) is seeking a Service Delivery Manager for a federal client under an Infrastructure Services contract. The role blends remote work with periodic on-site engagement, leading 140+ engineers across multiple data centers and stacks to ensure cost, schedule, and technical performance goals are met.

The position requires a Bachelor’s degree with 10+ years ITSM experience, ITIL4 certifications, and the ability to coordinate complex, nationwide delivery for

Qualifications

• Bachelor’s degree or 4 years of additional experience required.
• 8+ years ITSM experience focusing on cloud-based managed services.
• ITIL 4 Certifications such as CDS/DSV/HVIT/DPI or Strategist/Managing Professional/Strategic Leader required.

Responsibilities

• Manage relationships with key business customers and understand their priorities.
• Provide input to Product Owner on product strategy and backlog prioritization.
• Mentor and guide team members and supervisors; participate in recruitment and hiring.
• Oversee programs from inception to completion and manage cost, schedule, and technical performance.

Skills

Enterprise IT

Planning

Services Management

Education

Bachelor's degree

Job description

General Dynamics Information Technology (GDIT) is seeking a Service Delivery Manager for a federal client under an Infrastructure Services contract. The role blends remote work with periodic on-site engagement, leading 140+ engineers across multiple data centers and stacks to ensure cost, schedule, and technical performance goals are met.

The position requires a Bachelor’s degree with 10+ years ITSM experience, ITIL4 certifications, and the ability to coordinate complex, nationwide delivery for