Senior IT Service Delivery Manager, Data Center Ops

General Dynamics Information Technology; Arlington (TX); Hybrid; USD 128,000 - 173,000; Full time

Job summary

General Dynamics Information Technology seeks a Service Delivery Manager for a federal Infrastructure Services Contract. You will lead 140+ resources across data center stacks, balancing remote work with on-site client meetings and ensuring security, performance, and reliability.

The role requires managing cost, schedule, and technical performance, while guiding teams, recruiting talent, and aligning with ITIL processes. The salary range is $128,039 - $173,229 with standard benefits.

Qualifications

• Minimum 10+ years of related experience.
• U.S. Citizenship is required.
• Itil v4 certification is required.
• Bachelor’s degree or equivalent educational background.

Responsibilities

• Provide input to product strategy, backlog prioritization, and guidance to teams on technical challenges.
• Oversee and manage a large team across data center technology stacks and resources.
• Direct all phases of programs from inception to completion and manage cost, schedule, and performance.
• Establish customer relationships, coordinate contract activities, and lead program reviews.
• Mentor and develop teams, recruit new members, and ensure alignment with security and ITIL standards.

Skills

Enterprise IT

Planning

Services Management

Education

Bachelor's degree or equivalent

Job description

General Dynamics Information Technology seeks a Service Delivery Manager for a federal Infrastructure Services Contract. You will lead 140+ resources across data center stacks, balancing remote work with on-site client meetings and ensuring security, performance, and reliability.

The role requires managing cost, schedule, and technical performance, while guiding teams, recruiting talent, and aligning with ITIL processes. The salary range is $128,039 - $173,229 with standard benefits.