Hybrid Service Advisor & Admin Support — Customer-Focused

Lloyd Motor Group; Carlisle (Cumberland County); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Healthcare cash plan

Employee vehicle-discount schemes

Cycle to work scheme

Eyecare vouchers

Pension scheme with life cover

Job summary

Lloyd Used Car Centre in Carlisle is seeking a Service Advisor/Admin Support to join its team. This hybrid role primarily supports the Service department with additional admin duties across site operations.

The successful candidate will be flexible, well organised and capable of moving between customer-facing service tasks and back-office administration. Salary is £26,000 with a 40-hour week, Monday to Friday.

Qualifications

• Excellent organisational abilities and attention to detail.
• Confident communicator with customers face-to-face and by phone.
• Flexibility to cover two areas of the business.
• Experience with Kerridge or iLloyd is desirable but not required.
• Full UK driving licence is essential.

Responsibilities

• Act as first point of contact for customers booking in or collecting vehicles from service/workshop.
• Keep customers updated on job progress, including digital/video updates as required.
• Liaise between customers, technicians and parts to keep jobs moving.
• Process service invoices and maintain accurate records.
• Support the service team with day-to-day workflow and scheduling.
• Maintain high standards of customer service throughout the service journey.
• Run vehicles for MOTs, tyre fitting, and other service-related movements as required.
• Order parts for vehicles needing repairs/preparation for sale.
• Submit warranty claims on behalf of customers to the Warranty Provider.

Skills

Organisational skills

Customer communication

IT proficiency

Team player

Full UK driving licence

Tools

Kerridge

iLloyd

Microsoft Office

Job description

Lloyd Used Car Centre in Carlisle is seeking a Service Advisor/Admin Support to join its team. This hybrid role primarily supports the Service department with additional admin duties across site operations.

The successful candidate will be flexible, well organised and capable of moving between customer-facing service tasks and back-office administration. Salary is £26,000 with a 40-hour week, Monday to Friday.