(IM2528) Senior Service Advisor

Pembrook Resourcing; Pittsfield (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Pembrook Resourcing is seeking a Senior Service Advisor to enhance customer experience in the aftersales department of a dealership in Pittsfield, Massachusetts. The ideal candidate will have experience in service roles and a passion for high-quality customer service. Responsibilities include establishing customer rapport, achieving sales targets, and managing vehicle servicing logistics. Candidates should possess excellent organizational and communication skills, ensuring client satisfaction throughout the service process.

Qualifications

• Previous experience in a service role is preferred.
• A passion for delivering high standards of customer service.
• Ability to handle multiple duties while on the move.

Responsibilities

• Establish rapport and provide outstanding care to customers.
• Identify ways to help customers and achieve sales targets.
• Book in customer vehicles for servicing.

Skills

Customer service skills

Organizational skills

Communication skills

Administration skills

Job description

Senior Service Advisor

Pembrook Resourcing are currently seeking on behalf of their client a Senior Service Advisor to work in the aftersales department at their dealership.

The Ideal Senior Service Advisor

• Previous experience in a service role is preferred
• A passion to deliver a high standard of customer service
• An organised individual who can deal with many duties on the move
• Excellent telephone and face-to-face communication skills
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work

Senior Service Advisor Key Responsibilities

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary