Hybrid Senior UX Researcher - Member Experience Lead

AAA Mountain West Group; Walnut Creek (CA); Hybrid; USD 132,000 - 166,000; Full time

Benefits offered by this job

Great pay

401k match

Benefits package

Paid holidays

PTO + volunteering

Job summary

AAA Mountain West Group in Walnut Creek, CA is seeking a Senior UX Researcher to synthesize member feedback, competitive analysis, and industry insights into actionable, strategic recommendations. You will guide the Member Insights and Digital Experience teams, focusing on improving the overall Member Digital experience with a user-centered approach.

Role involves collaboration with product managers, engineers, and designers, including conducting generative research, usability testing, and

Qualifications

• Proficient in user-centered design principles.
• Ability to influence decisions with data-driven storytelling.
• Strong analytical thinking and empathy.
• Experience with design tools and remote research platforms.
• Knowledge of Agile methodologies.
• Expertise in qualitative and quantitative research methods.
• Excellent storytelling and presentation skills.
• Curiosity about user behavior and needs.

Responsibilities

• Analyze real-world usage data to inform experience optimization.
• Conduct ethnographic studies, interviews, and usability testing.
• Synthesize data into actionable insights and recommendations.
• Develop personas, journey maps, and service blueprints.
• Collaborate with cross-functional teams to influence product direction.
• Facilitate workshops and design sprints; communicate findings clearly.
• Stay informed on marketplace trends and customer feedback.

Skills

User-centered design

Research methodologies

Qualitative & quantitative analysis

Figma

Unmoderated testing tools

Agile principles

Communication & storytelling

Cross-functional collaboration

UX research leadership

Education

Bachelor’s degree or equivalent

8 years UX research experience

Advanced degree in HCI/related field

UX research certifications

Agency/consulting experience

Tools

UserTesting

Dovetail

Job description

AAA Mountain West Group in Walnut Creek, CA is seeking a Senior UX Researcher to synthesize member feedback, competitive analysis, and industry insights into actionable, strategic recommendations. You will guide the Member Insights and Digital Experience teams, focusing on improving the overall Member Digital experience with a user-centered approach.

Role involves collaboration with product managers, engineers, and designers, including conducting generative research, usability testing, and