Senior UX Researcher — Usability Insights (Hybrid)

Vanguard

Charlotte (NC)

Hybride

USD 90 000 - 130 000

Plein temps

14 jours+

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Résumé du poste

Vanguard is seeking an experienced User Experience Research role to design and conduct complex studies that support UI design and drive usability improvements. The role focuses on web and mobile applications across multiple platforms and mid-scale projects.

The position requires planning, conducting interviews, contextual inquiries, and presenting actionable insights to design teams and leaders. This hybrid role includes three onsite days per week in Malvern PA, Charlotte NC, and Scottsdale AZ,

Qualifications

Minimum five years related work experience.
Undergraduate degree or equivalent combination of training and experience in a creative or technical field.
Familiarity with user testing or Qualtrics/Medallia.

Responsabilités

Plan, design, and conduct user research, usability studies, and heuristic evaluations.
Conduct user interviews and contextual inquiries to identify user needs.
Analyze and present findings to design teams and mid-level leaders.
Educate project teams on usability value and best practices.
Mentor junior staff and contribute to Vanguard's usability practices.
Collaborate with business and IT teams to plan research for web or mobile applications.