Strategic Operations Lead, Success (Hybrid/Remote)

Relativity; Springfield (IL); Híbrido; USD 100.000 - 150.000; Jornada completa

Descripción de la vacante

Relativity is seeking a Senior Strategy & Business Operations Associate within the Success Operations—Strategic Execution team. You will partner with leaders across Relativity Success to turn strategic plans into grounded, data-driven decisions that guide priorities and investments, including AI and technology efforts.

The role blends relationship-building with rigorous analysis to drive value for executives.

Formación

• 3–5 years of experience in strategy, business operations, management consulting, or customer success operations.
• Balanced ability to build relationships with senior leaders and rigorous quantitative/qualitative analysis.
• Track record of owning decisions in ambiguous, fast-moving environments.
• Proven capability to manage heavy workloads with disciplined prioritization and clear trade‑offs.
• Exceptional communicator across formats with experience using Gainsight, Salesforce and Tableau and fluency in AI-enabled operations.

Responsabilidades

• Serve as a strategic thought partner to Success leadership for planning, alignment, and execution of the department's operating rhythm.
• Partner with Relativity Success teams to translate on-ground insights into Strategic Execution prioritization and reporting.
• Help prioritize cross-team work by assessing dependencies and surfacing conflicts to support grounded sequencing.
• Stay close to in-flight work so prioritization and reporting reflect a complete picture.
• Recommend actions and surface dependencies, risks, and AI-maturity signals with proposed courses of action.
• Contribute to executive reporting and annual planning with current intelligence on adoption and cross-team dynamics.

Conocimientos

Strategy Development

Strategic Planning

Project Management

Cross-Functional Teamwork

Operational Excellence

Process Improvements

Risk Management

Business Operations

Change Management

Consulting

Herramientas

Gainsight

Salesforce

Tableau

Descripción del empleo

Relativity is seeking a Senior Strategy & Business Operations Associate within the Success Operations—Strategic Execution team. You will partner with leaders across Relativity Success to turn strategic plans into grounded, data-driven decisions that guide priorities and investments, including AI and technology efforts.

The role blends relationship-building with rigorous analysis to drive value for executives.