Hybrid Senior Program Operations Manager

Orsini; Elk Grove Village (IL); Hybrid; USD 87,000 - 118,000; Full time

Benefits offered by this job

Medical Coverage

401(k) with employer match

Tuition reimbursement

Generous PTO

Job summary

The Sr. Program Operations Manager at Orsini Rare Disease Pharmacy Solutions leads program management processes, delivering reliable workload planning, onboarding, and reporting to ensure high-quality program performance.

Collaborating with Account Management Directors and cross-functional teams, you will optimize analyst capacity, standardize SOPs, and drive continuous improvement across programs in a hybrid onsite role based in Elk Grove Village, IL or Columbus, OH.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Operations, or a related field.
• 5+ years of progressive experience in account management, program management, client services, or operations.
• Experience building or maintaining workload, capacity, or resource-planning models.
• Experience developing and delivering onboarding or training content.

Responsibilities

• Document, maintain, and apply standards for program execution, including service expectations, reporting cadences, and quality benchmarks.
• Partner with Account Management Directors to identify performance gaps and program opportunities, and support the implementation of improvement plans.
• Track and report on KPIs for program health, analyst productivity, and deliverable quality; investigate variances and recommend corrective actions.
• Maintain and enhance the workload tracking model to provide visibility into analyst capacity, assignments, and utilization across programs.
• Recommend and coordinate analyst assignments and rebalancing based on program complexity, volume, priority, and contractual requirements.
• Coordinate and deliver the analyst onboarding program, adapting materials for efficiency and consistency.

Skills

Analytical skills

Communication/influence

Excel/BI tools

Education

Bachelor's degree in Business/Healthcare/Operations

Tools

Microsoft Excel

Power BI

Tableau

Job description

The Sr. Program Operations Manager at Orsini Rare Disease Pharmacy Solutions leads program management processes, delivering reliable workload planning, onboarding, and reporting to ensure high-quality program performance.

Collaborating with Account Management Directors and cross-functional teams, you will optimize analyst capacity, standardize SOPs, and drive continuous improvement across programs in a hybrid onsite role based in Elk Grove Village, IL or Columbus, OH.