Senior Program Operations Lead - Hybrid/Onsite

Orsini - Rare Disease Pharmacy Solutions; Elk Grove Village (IL); Hybride; USD 87 000 - 118 000; Plein temps

Avantages offerts par ce poste

Medical Coverage

Dental & Vision

401(k) Match

Life Insurance

PTO & Holidays

Tuition Reimbursement

Résumé du poste

Orsini Rare Disease Pharmacy Solutions in Elk Grove Village, IL seeks a Sr. Program Operations Manager to lead program management and drive operational excellence.

You will partner with the EVP, Trade, and Directors, shaping processes, analytics, and capacity planning to deliver high-quality programs. You will own workload models, onboarding programs, training content, and cross-program knowledge sharing, mentoring analysts, and collaborating with IT and Analytics to scale operations.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Operations, or related field.
• 5+ years in account/program management, client services, or operations.
• Experience building workload/capacity/resource-planning models.
• Experience developing and delivering onboarding or training content.

Responsabilités

• Document, maintain, and apply standards for program execution including service expectations and quality benchmarks.
• Partner with Account Management Directors to identify performance gaps and improvement plans.
• Track and report KPIs for program health and analyst productivity.
• Maintain workload tracking model to show analyst capacity and utilization.
• Coordinate analyst assignments and rebalancing across programs.
• Forecast staffing needs for new programs and seasonal demand.
• Deliver the analyst onboarding program and update training content.
• Develop cross-training to support flexibility across programs.
• Maintain SOPs and training materials; ensure content stays current.
• Mentor analysts and provide input to managers on performance and development.
• Identify efficiency opportunities and collaborate with IT and Ops teams.

Connaissances

Analytical skills

Communication & influence

Excel & BI tools

Formation

Bachelor's degree in Business, Healthcare Administration, Operations, or related field

Outils

Power BI

Tableau

Description du poste

Orsini Rare Disease Pharmacy Solutions in Elk Grove Village, IL seeks a Sr. Program Operations Manager to lead program management and drive operational excellence.

You will partner with the EVP, Trade, and Directors, shaping processes, analytics, and capacity planning to deliver high-quality programs. You will own workload models, onboarding programs, training content, and cross-program knowledge sharing, mentoring analysts, and collaborating with IT and Analytics to scale operations.