Hybrid Senior Instructional Designer, Learning Operations

United States Digital Space LLC; United States; Remote; USD 116,000 - 160,000; Full time

Job summary

United States Digital Space LLC is seeking a Senior Instructional Designer to join the Operations and Member Experience Learning & Development team to design engaging, modern learning strategies for our agents across our BPOs. You will apply adult learning methodologies to drive outcomes through a broad range of solutions.

You will own end-to-end design, collaborate with stakeholders, and apply agile and ADDIE methodologies to deliver high-impact learning experiences.

Qualifications

• 7+ years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.).
• Experience in ADDIE design environments and creating design documents for developers.
• Experience leveraging AI tools to accelerate learning outputs while maintaining quality.

Responsibilities

• Act as a learning consultant to our Disputes Experience line of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.
• Collaborate with team members, SMEs, and stakeholders to identify training needs and objectives.
• Evaluate effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning.
• Create engaging & interactive learning solutions and compelling course content across media.
• Own end-to-end design and development of learning content, including assessments to measure impact.
• Analyze trends and standards in instructional design and learning technologies to elevate learning experiences.
• Design learning that reflects diverse learning styles for a global audience.
• Travel domestically and internationally (~10%).

Skills

Instructional design

Adult learning theory

Multimodal learning

ADDIE methodology

Project management

Data analysis

Communication skills

AI tools

Vendor partnerships

Graphic design

Video production

Tools

Articulate 360

Camtasia

Adobe Captivate

Adobe Premiere Pro

iSpring Suite

Canva

Job description

United States Digital Space LLC is seeking a Senior Instructional Designer to join the Operations and Member Experience Learning & Development team to design engaging, modern learning strategies for our agents across our BPOs. You will apply adult learning methodologies to drive outcomes through a broad range of solutions.

You will own end-to-end design, collaborate with stakeholders, and apply agile and ADDIE methodologies to deliver high-impact learning experiences.