Hybrid Senior Business Process Improvement Analyst

Cox Automotive Inc.; Carmel (IN); Hybrid; USD 81,000 - 122,000; Full time

Job summary

Cox Automotive Inc. is seeking a Senior Analyst in Carmel/Indianapolis market to own business process design and improvement for the Titles Shared Services Center (CAI Inventory Solutions). The role emphasizes driving operational excellence, KPI tracking, and cross-functional collaboration to optimize throughput and capacity.

Responsibilities include leading initiatives, partnering with operational teams, and delivering data-driven insights to senior leadership. The position reports to the Sr.

Qualifications

• Bachelor's Degree in a related field and 4 years' experience.
• Excellent written and verbal communication skills.
• Analytical mindset with attention to detail and data interpretation.
• Experience analyzing operational performance including throughput, cycle time, and workload trends.
• Ability to influence others and build solutions with an enterprise mindset.

Responsibilities

• Lead and influence Titles Shared Services Center (TSSC) operations and provide guidance to Title Specialists.
• Drive client experience and employee engagement through onboarding, development programs, and streamlined processes.
• Manage projects to introduce new methods for collaborating with clients, auctions, and the TSSC Support team.
• Develop action and project plans with cost and resource considerations.
• Provide leadership recommendations based on data and team insights.

Skills

Communication

Analytical thinking

Data analysis

Cross-functional collaboration

Education

Bachelor's Degree in related field

Tools

Salesforce

AS400

Auction systems

VCF

Microsoft Excel

Job description

Cox Automotive Inc. is seeking a Senior Analyst in Carmel/Indianapolis market to own business process design and improvement for the Titles Shared Services Center (CAI Inventory Solutions). The role emphasizes driving operational excellence, KPI tracking, and cross-functional collaboration to optimize throughput and capacity.

Responsibilities include leading initiatives, partnering with operational teams, and delivering data-driven insights to senior leadership. The position reports to the Sr.