Senior Process Design & Improvement Analyst (Hybrid)

Cox; Carmel (IN); Hybrid; USD 81,000 - 122,000; Full time

Benefits offered by this job

Hybrid work arrangement

Vacation with pay

Seven paid holidays

Wellness program

Job summary

Cox, based in Carmel, Indiana, seeks a Sr. Analyst for Business Process Design & Improvement to drive operational excellence across the Titles Shared Services Center. You will influence leaders, manage capacity planning, and improve throughput while aligning with company standards.

Responsibilities include KPI tracking, cross-functional collaboration, and implementing efficient processes, with a focus on quality and cost effectiveness. This hybrid role requires in-office presence 2–3 days weekly.

Qualifications

• Bachelor's Degree in a related field.
• Experience analyzing operational performance, including throughput, cycle time, or workload trends.
• Excellent written and verbal communication skills to communicate at all levels.

Responsibilities

• Lead and provide operations management support to the Titles Shared Services Center (TSSC).
• Help drive capacity planning, throughput optimization, and KPI tracking.
• Develop action and project plans with cost considerations and cross-functional collaboration.

Skills

Analytical mindset

Excellent written and verbal comms

Operational performance analysis

Influence and leadership

Consulting skills

Forecasting / capacity planning

Education

Bachelor's Degree in a related field

Tools

Salesforce

AS400

Auction systems

VCF

Microsoft Office

Job description

Cox, based in Carmel, Indiana, seeks a Sr. Analyst for Business Process Design & Improvement to drive operational excellence across the Titles Shared Services Center. You will influence leaders, manage capacity planning, and improve throughput while aligning with company standards.

Responsibilities include KPI tracking, cross-functional collaboration, and implementing efficient processes, with a focus on quality and cost effectiveness. This hybrid role requires in-office presence 2–3 days weekly.