Hybrid Senior Account Manager - Client Delivery & Growth

Red Ventures; Charlotte (NC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Flexible Spending Accounts

Holiday pay

401(k) with match

Employee assistance program

Parental bonding benefit

Flexible paid time off

Job summary

Red Ventures is seeking a Sr. Account Manager to own client relationships and ensure satisfaction and on-time delivery across a portfolio of accounts.

You will partner with internal teams to execute sold deals from kickoff through renewal, serving as a key stakeholder for executive, operational, and finance stakeholders. This role requires hybrid work in South Charlotte with in-office Mon-Thu and remote Fridays; you will lead onboarding, track milestones, manage risks, and surface renewal

Qualifications

• Experience in client services, account management, or project delivery, with a track record of managing executive-level stakeholders.
• Strong relationship building and stakeholder management across clients and internal teams.
• Excellent written and verbal communication, including presenting to senior leaders.
• Strong organization and project management, with the ability to run multiple workstreams at once.
• Cross-functional collaboration skills, with working knowledge of content, SEO, AEO, and GEO.
• Comfort with contracts, insertion orders, and working with Finance.
• Higher education or digital marketing experience is a plus.

Responsibilities

• Serve as a key stakeholder for assigned clients, including executive, operational, and finance stakeholders.
• Lead implementation of newly sold deals, from onboarding and kickoff through launch, coordinating contracts, scopes, timelines, and deliverables.
• Run regular check-ins and business reviews; anticipate issues and resolve them before they erupt.
• Track milestones, risks, and performance; deliver clear status updates and reporting.
• Partner across internal teams, including content, SEO, AEO, GEO, and partnerships, to deliver against client commitments; work with Sales and Finance on handoffs, billing, and invoicing.
• Surface renewal and expansion opportunities to Sales.
• Document and improve repeatable onboarding and delivery processes

Skills

Client services

Account management

Project delivery

Executive stakeholders

Communication

Organization

Education

Higher education or digital marketing

Job description

Red Ventures is seeking a Sr. Account Manager to own client relationships and ensure satisfaction and on-time delivery across a portfolio of accounts.

You will partner with internal teams to execute sold deals from kickoff through renewal, serving as a key stakeholder for executive, operational, and finance stakeholders. This role requires hybrid work in South Charlotte with in-office Mon-Thu and remote Fridays; you will lead onboarding, track milestones, manage risks, and surface renewal