Remote Senior Account & Delivery Lead

Strategic Growth Partners; United States; Teletrabalho; USD 85 000 - 115 000; Tempo integral

Resumo da oferta

Strategic Growth Partners is seeking an Account Executive to own the day-to-day client relationship and ensure smooth delivery across our team of contractors.

This senior operating role reports to the President and requires strong client-facing, organizational, and operational skills in a remote, full-time setting. You will manage a multi-account book, coordinate 1099 contractors, and drive renewals and strategy.

Qualificações

• 7+ years in account management, client success, project management, or a comparable client-facing operating role.
• Experience in government contracting required.
• Experience in professional services, or a similar delivery environment (strongly preferred).
• Proven ability to manage contractors or cross-functional contributors and keep multiple workstreams on schedule.
• Excellent written and verbal communication; comfortable leading client calls and writing clear status reports.
• Highly organized and self-directed, with strong follow-through and attention to detail.
• Calm and credible under pressure; a natural escalation point clients and teammates trust.

Responsabilidades

• Serve as the main day-to-day point of contact for an assigned portfolio of client accounts, building trusted relationships and keeping clients informed and confident.
• Attend and lead weekly client status calls, capturing actions, decisions, and next steps.
• Produce weekly status reports for clients and internal leadership, tracking deliverables, deadlines, and account health.
• Manage and coordinate the 1099 contractor team (business development, production, market research, and technical writing): assign work, set priorities, and hold the team to quality and deadlines.
• Own the client book and use-case architecture: understand each client's mission and needs, and translate them into the right scope and deliverables.
• Act as the escalation point of contact for client issues, resolving problems quickly and looping in leadership when needed.
• Coordinate delivery across the production layer to keep every account moving.
• Partner with leadership on account strategy, renewals, and close.

Conhecimentos

Account management

Client relations

Project coordination

Contractor management

Client calls

Descrição da oferta de emprego

Strategic Growth Partners is seeking an Account Executive to own the day-to-day client relationship and ensure smooth delivery across our team of contractors.

This senior operating role reports to the President and requires strong client-facing, organizational, and operational skills in a remote, full-time setting. You will manage a multi-account book, coordinate 1099 contractors, and drive renewals and strategy.