Hybrid SDR: Prospect, Qualify & Build Pipeline

Staples; Lake Mary, FL; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible PTO

Discounts

401(k) match

Wellness programs

Job summary

Staples in New York is seeking a Sales Development Representative to connect prospective customers with Staples solutions, working closely with Sales, Marketing, and Operations to qualify opportunities and build the pipeline.

You’ll engage warm leads, conduct prospect research using LinkedIn and CRM tools, and guide prospects through early stages of the sales process, delivering a strong customer-first experience.

Qualifications

• 1+ years of blended customer service and sales experience in a call center environment.

Responsibilities

• Connect with prospective customers through warm leads generated from inbound calls and marketing campaigns.
• Prospect, qualify, and engage potential customers to identify business needs and opportunities.
• Guide qualified prospects through the early stages of the sales process.
• Process lead lists and manage opportunities through the Staples sales funnel.
• Conduct prospect research using LinkedIn and internal databases.
• Collaborate with Sales, Marketing, and Operations teams.
• Utilize Salesforce and CRM tools to track customer interactions.
• Achieve daily, weekly, and monthly SQL conversion goals.
• Apply sales techniques to overcome objections.
• Monitor sales performance metrics and continuously improve results.

Skills

Customer service

Sales experience

CRM experience

Communication skills

Time management

Multitasking

Relationship-building

Resilience

Adaptability

Education

High school diploma or GED

Bachelor’s degree

Tools

Salesforce

Job description

Staples in New York is seeking a Sales Development Representative to connect prospective customers with Staples solutions, working closely with Sales, Marketing, and Operations to qualify opportunities and build the pipeline.

You’ll engage warm leads, conduct prospect research using LinkedIn and CRM tools, and guide prospects through early stages of the sales process, delivering a strong customer-first experience.