Hybrid Scheduling & Customer Care Coordinator

HTSS, Inc.; Harrisburg (Dauphin County); Hybrid; USD 45,000 - 54,000; Full time

Job summary

HTSS, Inc. in Harrisburg, PA, is seeking a Customer Support & Scheduling Coordinator for a hybrid, long-term temporary role. You will be at the center of scheduling operations and customer communications, handling calls and emails, and guiding customers through pre-job requirements.

You will log interactions, provide weekly updates, and support schedulers throughout the job lifecycle, including appointment scheduling and reminders, with on-site work Tue–Thu and work-from-home on Mon and Fri.

Qualifications

• Experience in handling customer communications via calls and emails.
• Ability to log interactions and provide timely updates.
• Support scheduling operations and assist schedulers throughout the job lifecycle.

Responsibilities

• Act as the main point of contact for incoming customer calls and emails.
• Resolve questions when possible and route complex issues to the right teams.
• Log communications and provide weekly updates.
• Support schedulers with proactive customer outreach throughout the job lifecycle.
• Guide customers on pre-job requirements (inspections, site prep, account setup, etc.).
• Schedule appointments, send reminders, and maintain communication logs.
• Assist with work packets, job cards, IVR appointments, and work order closeouts.
• Remove job holds, schedule temporary disconnects, and help investigate property damage claims when needed.

Skills

Customer service

Scheduling

Job description

HTSS, Inc. in Harrisburg, PA, is seeking a Customer Support & Scheduling Coordinator for a hybrid, long-term temporary role. You will be at the center of scheduling operations and customer communications, handling calls and emails, and guiding customers through pre-job requirements.

You will log interactions, provide weekly updates, and support schedulers throughout the job lifecycle, including appointment scheduling and reminders, with on-site work Tue–Thu and work-from-home on Mon and Fri.