Customer Scheduling & Support Coordinator (Hybrid)

HTSS, Inc.; Crackersport (PA); Hybrid; USD 28,000 - 36,000; Full time

Job summary

HTSS, Inc. in Allentown, PA is seeking a detail-oriented Customer Support & Scheduling Coordinator for a long-term temporary role.

You will be the central point of contact for customer communications and scheduling operations, balancing responsiveness with accurate data entry. The hybrid schedule requires on-site Tue-Thu and remote Mon & Fri; you will log interactions, support with inspections prep, and coordinate with internal teams to move jobs forward.

Qualifications

• Detail-oriented and customer-focused.
• Strong communication and organizational skills.
• Ability to juggle multiple tasks in a fast-paced environment.

Responsibilities

• Act as the main point of contact for incoming customer calls and emails.
• Resolve questions when possible and route complex issues to the right teams.
• Log communications and provide weekly updates.
• Support schedulers with proactive customer outreach throughout the job lifecycle.
• Guide customers on pre-job requirements (inspections, site prep, account setup, etc.).
• Schedule appointments, send reminders, and maintain communication logs.
• Assist with work packets, job cards, IVR appointments, and work order closeouts.
• Remove job holds, schedule temporary disconnects, and help investigate property damage claims when needed.

Skills

Customer service

Scheduling

Communication

Organization

Job description

HTSS, Inc. in Allentown, PA is seeking a detail-oriented Customer Support & Scheduling Coordinator for a long-term temporary role.

You will be the central point of contact for customer communications and scheduling operations, balancing responsiveness with accurate data entry. The hybrid schedule requires on-site Tue-Thu and remote Mon & Fri; you will log interactions, support with inspections prep, and coordinate with internal teams to move jobs forward.