Scheduling Assistant II

HTSS, Inc.; Crackersport (PA); Hybrid; USD 28,000 - 36,000; Full time

Job summary

HTSS, Inc. in Allentown, PA is seeking a detail-oriented Customer Support & Scheduling Coordinator for a long-term temporary role.

You will be the central point of contact for customer communications and scheduling operations, balancing responsiveness with accurate data entry. The hybrid schedule requires on-site Tue-Thu and remote Mon & Fri; you will log interactions, support with inspections prep, and coordinate with internal teams to move jobs forward.

Qualifications

• Detail-oriented and customer-focused.
• Strong communication and organizational skills.
• Ability to juggle multiple tasks in a fast-paced environment.

Responsibilities

• Act as the main point of contact for incoming customer calls and emails.
• Resolve questions when possible and route complex issues to the right teams.
• Log communications and provide weekly updates.
• Support schedulers with proactive customer outreach throughout the job lifecycle.
• Guide customers on pre-job requirements (inspections, site prep, account setup, etc.).
• Schedule appointments, send reminders, and maintain communication logs.
• Assist with work packets, job cards, IVR appointments, and work order closeouts.
• Remove job holds, schedule temporary disconnects, and help investigate property damage claims when needed.

Skills

Customer service

Scheduling

Communication

Organization

Job description

Customer Support & Scheduling Coordinator (Hybrid - Allentown, PA) Long-term temporary | 1+ years

Looking for a role where you're at the center of the action? We're hiring a detail-oriented, customer-focused professional to support scheduling operations and serve as the go-to contact for customer communications.

Schedule & Location

Hybrid: Work from home Mondays & Fridays On-site Tues-Thurs in Allentown

What You'll Do

• Act as the main point of contact for incoming customer calls and emails
• Resolve questions when possible and route complex issues to the right teams
• Log communications and provide weekly updates
• Support schedulers with proactive customer outreach throughout the job lifecycle
• Guide customers on pre-job requirements (inspections, site prep, account setup, etc.)
• Schedule appointments, send reminders, and maintain communication logs
• Assist with work packets, job cards, IVR appointments, and work order closeouts
• Remove job holds, schedule temporary disconnects, and help investigate property damage claims when needed

Why This Role?

• Stable, long-term assignment (at least a year, potentially longer)
• Hybrid flexibility with multiple office locations
• Hands-on role supporting critical customer and scheduling operations

If you're organized, responsive, and comfortable juggling customer communication with operational support, this is a great opportunity to step into a high-impact role.