Scheduling & Customer Care Coordinator

HTSS, Inc.; Blossom Hill (PA); On-site; USD 32,000 - 45,000; Full time

Job summary

HTSS, Inc. is seeking a Scheduling Assistant in Lancaster, PA to ensure efficient scheduling operations and strong customer communication. You will act as the central contact for customer inquiries and support schedulers through the entire scheduling process.

The role involves logging interactions, weekly reporting, proactive customer outreach, and coordinating pre-job requirements. This is a full-time, temporary/contract position with pay up to $28/hr based on experience.

Qualifications

• Excellent communication and organizational skills.
• Experience in customer service required.
• Prior experience in scheduling or administrative support is a plus.
• Comfortable using scheduling systems and digital platforms.
• Strong attention to detail with the ability to multitask effectively.

Responsibilities

• Act as the main contact for all incoming customer calls and emails.
• Address customer inquiries and concerns directly or delegate as needed.
• Log all customer interactions and compile weekly reporting.
• Proactively reach out to customers to support scheduling processes.
• Clearly communicate pre-job requirements (e.g., inspection deadlines, physical site readiness, meter account setup).
• Schedule and confirm customer appointments, send reminders, and maintain communication logs.
• Assist with creating and organizing work packets.
• Process bundled job cards.
• Verify and remove job holds.
• Create IVR (Interactive Voice Response) appointments.
• Support work order close-outs.
• Schedule temporary disconnects.
• Investigate property damage claims and coordinate scheduling when company liability is confirmed.

Skills

Communication skills

Organizational skills

Customer service experience

Scheduling experience

Administrative support

Scheduling software

Attention to detail

Tools

Scheduling software

Job description

HTSS, Inc. is seeking a Scheduling Assistant in Lancaster, PA to ensure efficient scheduling operations and strong customer communication. You will act as the central contact for customer inquiries and support schedulers through the entire scheduling process.

The role involves logging interactions, weekly reporting, proactive customer outreach, and coordinating pre-job requirements. This is a full-time, temporary/contract position with pay up to $28/hr based on experience.