Hybrid Scheduling Assistant II — Central Contact & Admin

PTR Global; Harrisburg (Dauphin County); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K contributions

PTO

Sick leave

Hybrid work schedule

Job summary

PTR Global is seeking a Scheduling Assistant II in Harrisburg, PA for a 12-month hybrid role. You’ll act as the central contact for customer inquiries, support schedulers, and maintain logs.

The position requires three days in the office and involves coordinating appointments, pre-job guidance, and reporting. The role emphasizes strong communication, multitasking, and attention to detail, with prior scheduling or admin support preferred.

Qualifications

• Strong communication and excellent customer service are essential.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in maintaining logs and generating reports.
• Experience in scheduling and administrative support is preferred.
• Attention to detail and problem-solving skills are required.
• Familiarity with scheduling systems and tools is a plus.

Responsibilities

• Act as the central point of contact for all incoming customer calls and emails.
• Address customer questions and concerns to the best extent possible.
• Delegate inquiries to the appropriate individual or group if unable to address directly.
• Log customer calls and provide weekly reports.
• Assist schedulers with proactive customer contacts throughout the job scheduling process.
• Provide clear guidance to customers on pre-job requirements, such as inspection due dates, physical work completion, and setting up new meter accounts.
• Schedule customer appointments and issue reminders or confirmations.
• Maintain a log of all communications and report weekly.
• Assist in creating work packets and processing bundled job cards.
• Remove job holds once verified and create IVR appointments.
• Assist in work order closeout and schedule temporary disconnects.
• Investigate property damage claims and schedule work if liability is determined.

Skills

Communication skills

Customer service

Multitasking

Log maintenance

Scheduling experience

Attention to detail

Job description

PTR Global is seeking a Scheduling Assistant II in Harrisburg, PA for a 12-month hybrid role. You’ll act as the central contact for customer inquiries, support schedulers, and maintain logs.

The position requires three days in the office and involves coordinating appointments, pre-job guidance, and reporting. The role emphasizes strong communication, multitasking, and attention to detail, with prior scheduling or admin support preferred.