Salesforce Enterprise Systems Manager (Remote-Friendly)

Higher Learning Commission; Chicago (IL); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance/medical

Retirement plan (10% base)

20 vacation days

10 personal days

20 paid holidays

Tuition reimbursement

Professional development

Job summary

Higher Learning Commission (HLC) seeks a Manager of Enterprise Systems to lead day-to-day performance, configuration, and enhancements of our enterprise software portfolio. You will collaborate with the Director of Enterprise Systems to drive requirements, testing, training, and analytics for a Salesforce-centric ecosystem serving 20,000+ users.

The role emphasizes data-informed decision-making, process mapping, and AI-enabled improvements, with emphasis on UAT, documentation, and

Qualifications

• Bachelor's degree required or equivalent work experience.
• A minimum of three years’ experience in enterprise systems, application management, or related fields.
• Experience with Product Management in modern web-based environments.
• Experience with Salesforce or other CRM.
• Experience with User Acceptance Testing.
• Experience with Business Process Analysis and Mapping.
• Experience generating technical documentation.
• Experience with Agile methodology strongly preferred.
• Experience working with data and analytics platforms, including dashboard and report development.
• Experience with requirements gathering, testing methodologies, and system implementation practices.
• Understanding of system integration and emerging technologies, including AI-enabled features.
• Expert at customer service, working with end-users, and collaborating with staff from other departments.

Responsibilities

• Support day-to-day performance, configuration, improvement, and user adoption of HLC’s enterprise applications.
• Collaborate with the Director of Enterprise Systems; manage requirements, testing, documentation, and training.
• Coordinate vendors; oversee reporting tools and system enhancements to support data-informed decisions.
• Develop dashboards and reports to empower stakeholders across the organization.
• Ensure governance and process mapping for enterprise systems integration and AI-enabled features.

Skills

Data analytics

Product management

User acceptance testing

Agile methodologies

Requirements gathering

Documentation

CRM experience

Dashboard reporting

Cross-functional collaboration

End-user training

Education

Bachelor's degree

Tools

Salesforce

Tableau

Signavio

APIs

Job description

Higher Learning Commission (HLC) seeks a Manager of Enterprise Systems to lead day-to-day performance, configuration, and enhancements of our enterprise software portfolio. You will collaborate with the Director of Enterprise Systems to drive requirements, testing, training, and analytics for a Salesforce-centric ecosystem serving 20,000+ users.

The role emphasizes data-informed decision-making, process mapping, and AI-enabled improvements, with emphasis on UAT, documentation, and