Hybrid Salesforce Administrator for Enterprise CRM Support

Harvard University; Cambridge (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Tuition assistance

Commuter benefits

Campus perks

Generous PTO

Job summary

Harvard University information technology division seeks a Salesforce Administrator to support multiple Salesforce implementations across university departments. You will configure security, data models, automations, and integrations while maintaining data integrity and supporting users.

This role requires collaboration with analysts, managers, and external partners to deliver solutions that meet complex university needs.

Qualifications

• Minimum of two years’ post-secondary education or relevant work experience.
• Salesforce Administrator Certification is required.
• Experience with Sales Cloud, Service Cloud, Education Cloud, or Nonprofit Cloud is preferred.
• Strong understanding of Salesforce objects, data model, and native capabilities.

Responsibilities

• Provide day-to-day support for multiple Salesforce implementations.
• Configure users, roles, permissions, and security settings across orgs.
• Create and modify custom objects, fields, and automations.
• Maintain data integrity and perform data imports/loads.
• Train users and participate in SDLC activities.
• Collaborate with analysts, project managers, and external consultants.

Skills

Salesforce administration

Communication skills

Discretion with sensitive data

Collaboration

Education

Salesforce Administrator Certification

Tools

Salesforce

Excel

Data Loader

Salesforce Flow

Jira

Job description

Harvard University information technology division seeks a Salesforce Administrator to support multiple Salesforce implementations across university departments. You will configure security, data models, automations, and integrations while maintaining data integrity and supporting users.

This role requires collaboration with analysts, managers, and external partners to deliver solutions that meet complex university needs.