Hybrid Sales Operations & Onboarding Specialist

CCIntegration, Inc.; Sunnyvale (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Office/Remote Hybrid travel

Travel as needed

Job summary

CCI is seeking a Sales Operations Administrator II to provide advanced administrative and logistical support for the sales team. The role coordinates onboarding for new customers, aligns internal resources, and delivers project management support to meet customer requirements.

You will handle order entry, inventory support, and backlog management while addressing moderate to complex customer escalations. The position is hybrid (office/remote) in the United States, requiring 4–7 years of related

Qualifications

• Prior experience in similar role (inside sales, customer service).
• Familiarity with CRM tools.
• Experience with at least 1 ERP/MRP system.
• At least one year SAP experience preferred.
• Proficiency in Microsoft Office (Strong Excel skills, including pivot tables).
• Detail oriented, quick learner, good communicator, and takes instructions well.

Responsibilities

• Coordinates the administrative and logistical support needed in new client onboarding and ensures that customer requirements are met throughout the process
• Manages the data, resources, and required delivery times for assigned customers
• Assists with planning and procurement to meet customer requirements
• Provides project management support for: BOM management, ECO, Deviations, MCO
• Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipating our customers’ requirements and communicates efforts in a timely and effective manner
• Handles escalated customer concerns that are moderate to complex in nature
• Performs order entry and modification
• Supports inventory management
• Manages client returns
• Maintains Backlog and Backlog review for assigned customers
• Provides prompt communication response for both internal and customer inquiries or requests
• Interacts with customers, sales, finance, management, and other internal personnel as needed
• Proactively builds trust in internal and external relationships. Can effectively communicate within all levels with the company, customers, and vendors
• Trains and supports other Sales Operations Team members on systems, processes, and procedures.
• Proactively assists other team members when the business requires additional resources
• Complies with all policies and procedures pertaining to the protection of the Company’s Information Assets, Security and Systems and that of its clients.
• Adheres to the company’s quality commitment to its customers
• Performs all other duties assigned

Skills

CRM tools

Detail oriented

Communication

Independent work

Tools

SAP

Microsoft Excel

ERP/MRP system

Job description

CCI is seeking a Sales Operations Administrator II to provide advanced administrative and logistical support for the sales team. The role coordinates onboarding for new customers, aligns internal resources, and delivers project management support to meet customer requirements.

You will handle order entry, inventory support, and backlog management while addressing moderate to complex customer escalations. The position is hybrid (office/remote) in the United States, requiring 4–7 years of related