Hybrid SaaS Support Specialist — Data & Excel Expert

Publicis Groupe Holdings B.V; Boston (MA); Hybrid; USD 40,000 - 57,000; Full time

Benefits offered by this job

Paid time off

Work Your World program

Flexible working arrangements

Tuition assistance

Job summary

Profitero+ is seeking a Customer Support Associate to assist our growing client portfolio. You will address general product questions, handle technical inquiries, and solve diverse platform-related requests.

The role requires strong Excel skills, data management ability, and clear communication with customers. Hybrid work from our Boston office is required, with onsite engagement 3–4 days per week.

Qualifications

• 1+ year of prior professional technical support or data entry experience.
• Bachelor’s degree preferred in CS, data/analytics, IT or related field.
• Experience with Zendesk or Jira is preferred.
• Strong Excel and data management skills with ability to troubleshoot data accuracy issues.
• Excellent verbal and written communication with external clients.
• Basic knowledge of marketing analytics and ecommerce/digital space is a plus.

Responsibilities

• Monitor Zendesk queue and action tickets promptly.
• Resolve technical issues including platform bugs, missing data, maintenance requests, and new user setup.
• Collaborate with clients to understand complex issues and escalate as needed.
• Become expert in Profitero data maintenance and ecommerce platform guidance.
• Validate and clean client data, matching data points across systems.

Skills

Excel

Data management

Customer communication

Troubleshooting

SaaS experience

Education

Bachelor’s degree in CS/Data/IT

Tools

Zendesk

Jira

Job description

Profitero+ is seeking a Customer Support Associate to assist our growing client portfolio. You will address general product questions, handle technical inquiries, and solve diverse platform-related requests.

The role requires strong Excel skills, data management ability, and clear communication with customers. Hybrid work from our Boston office is required, with onsite engagement 3–4 days per week.